Kensei Moore
Tallahassee
Summary
Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.
Offering strong interpersonal skills and readiness to learn and develop in customer-focused environment. Brings understanding of effective communication techniques and ability to quickly master new product knowledge and CRM systems. Ready to use and develop customer service and sales skills in this role.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in this role.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Theatre Usher
Epic Theatres
12.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Distributed programs and promotional materials to enhance audience experience.
- Collaborated with team members to maintain cleanliness and organization in the venue.
- Assisted in the setup and breakdown of event spaces as needed, ensuring a quick turnaround between performances or special events.
- Provided valuable feedback to management regarding patron experiences, identifying areas for potential improvement or increased efficiency.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Adapted quickly to changing situations while maintaining a positive environment for attendees.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Life Guard
Troon
05.2024 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Administered first aid and CPR in emergency situations.
- Enforced facility rules to promote a safe environment for patrons.
- Conducted regular inspections of pool equipment and facilities for maintenance needs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Education
Biology
Florida Agricultural And Mechanical University
Tallahassee, FL04-2029
Skills
- Flexibility
- Emergency procedures
- Assertiveness
- Theatre etiquette
- Cleaning and sanitizing
- Safety awareness
- Verbal communication
- Guest service
Accomplishments
- Raised over $1000 with a volunteering campaign I started my Senior year of high school to help support food banks and shelters.
- Resolved product issue through consumer testing.
Certification
CPR
First Aid
Languages
Japanese
Native or Bilingual
Timeline
Theatre Usher
Epic Theatres
12.2024 - Current
Life Guard
Troon
05.2024 - Current
Biology
Florida Agricultural And Mechanical University
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