Kensey Cravens
Huntington Beach,CA
Summary
Patient-focused behavioral health professional with 5+ years of experience supporting patients through intake, assessment, care coordination, outreach, and ongoing treatment engagement. Experienced in high-volume patient communication, biopsychosocial assessments, insurance verification and authorizations, appointment scheduling, referrals, and multidisciplinary care coordination.
Overview
14
14
years of professional experience
Work History
Case Manager
Aspire365
Sandy, Utah
06.2025 - 08.2026
- Managed an assigned behavioral health caseload, coordinating ongoing services, follow-up needs, referrals, and individualized care plans.
- Served as a primary point of contact for patients, providing zoom and phone-based support, follow-up, and care coordination to promote treatment engagement.
- Coordinated care and clinical information among psychiatrists, therapists, nurses, peer support, outside providers, and community resources.
- Conducted patient outreach and follow-up to coordinate appointments, obtain required documentation, identify barriers to care, and facilitate timely access to services.
- Supported transitions and discharge planning by coordinating follow-up services with outside providers, treatment programs, hospitals, and community resources.
- Documented patient interactions, care plans, treatment updates, laboratory information, referrals, and coordination activities accurately within EHR systems.
- Identified patient needs and barriers to care and connected individuals with appropriate clinical, community, and supportive resources.
- Reviewed clinical records for accuracy, completeness, and compliance with HIPAA, Joint Commission, and organizational standards.
- Utilized electronic health record systems and Microsoft Office tools to manage patient information, documentation, and care coordination.
- Conducted weekly appointments and assessments to identify clients’ needs, strengths, and available resources.
Clinical Assistant
Healing Path Recovery
Huntington Beach, CA
04.2023 - 01.2025
- Completed utilization reviews and insurance authorizations for approximately 150 patients across five treatment centers, ensuring continued access to medically necessary care throughout Detox, Residential Treatment (RTC), PHP, and IOP levels of care.
- Coordinated communication among patients, providers, admissions, nursing, billing, insurance companies, and provided clinical leadership.
- Coordinated the admissions process for clients seeking behavioral health and substance use disorder treatment, from initial inquiry and screening through placement and admission.
- Reviewed and ensured the accuracy and completeness of case manager and behavioral health technician documentation, ensuring compliance with documentation standards and requirements.
- Conducted comprehensive biopsychosocial assessments and developed treatment plans.
- Reviewed clinical records and treatment plans for accuracy and completeness.
- Maintained patient information and authorization tracking in electronic health record systems.
Case Manager
Healing Path Recovery
Huntington Beach, California
01.2022 - 04.2023
- Conducted weekly individual sessions with an assigned caseload of clients, monitored progress, addressed ongoing needs, and adjusted individualized treatment plans as needed.
- Provided crisis intervention resources to clients experiencing urgent needs or emergencies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Facilitated recovery-focused groups and discussions to promote client engagement, collaboration, peer support, and active participation in treatment.
Utilization Review Specialist
Cipher Billing
Irvine, California
02.2021 - 01.2022
- Conducted initial, concurrent, and continued-stay utilization reviews to assess medical necessity and support appropriate levels of care.
- Completed insurance authorizations and continued-stay reviews for behavioral health and substance use disorder services.
- Monitored authorization periods and review deadlines to ensure timely submission of clinical information and prevent interruptions in client care.
- Advocated for continued medically necessary treatment by presenting relevant clinical information to insurance reviewers and supporting appropriate levels of care.
Florist
Belle's Flowers
Huntington Beach, CA
07.2012 - 01.2021
- Designed custom floral arrangements for various occasions and events.
- Managed inventory of flowers, supplies, and equipment for daily operations.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Maintained detailed records of customer orders and invoices.
- Tracked shipments to ensure timely delivery of flowers.
Education
Substance Use Disorder Counselor, SUDC
Utah, Active LicenseSubstance Use Disorder Registered Counselor, SUDRC
California, Active LicenseSkills
- Patient Intake, Assessment, Outreach & Follow-Up
- High-Volume Patient Communication
- Appointment Scheduling
- Insurance Verification & Authorizations
- Biopsychosocial & ASAM Assessments
- Care Coordination & Referrals
- Treatment Engagement
- Clinical Documentation
- Privacy & Confidentiality
- Multidisciplinary Team Collaboration
Timeline
Case Manager
Aspire365
06.2025 - 08.2026
Clinical Assistant
Healing Path Recovery
04.2023 - 01.2025
Case Manager
Healing Path Recovery
01.2022 - 04.2023
Utilization Review Specialist
Cipher Billing
02.2021 - 01.2022
Florist
Belle's Flowers
07.2012 - 01.2021
Substance Use Disorder Counselor, SUDC
Substance Use Disorder Registered Counselor, SUDRC