WANDA MILLER
Tallahassee,Fl
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively supervised and quickly mastering new skills. With a desire to build a career path helping adults and children while providing community resources through Disc Village case managers role. Available to assist with intake support and assessment with case management in the community. Scheduling and resource allocations in a Caring Social Workers case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for clients and their families, exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Case Manager
Disc Village
Tallahassee , FL
08.2022 - Current
- Observing staff members and acquiring knowledge of advanced tasks.
- Work well in team environment as well as independently.
- Completion of 350 internship hours.
- Demonstrate enthusiasm and strong communication skill, remaining open to learning new things every day.
- Transcribe detail notes during client business meetings to distribute to department.
- Work alongside senior team members to learn related job tasks and roles.
- Maintain a weekly schedule of clients and establish treatment plans and discharge criteria.
- Supporting projects by keeping files organized, sharing communications and preparing notes for meetings.
- Provided referrals to appropriate behavioral health organizations or other coworkers.
- Monitored client progress through regular follow-up contacts.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided crisis intervention support for clients in emergency situations.
- Participated in professional development activities related to case management best practices.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Office Manager
Coast Dental
Tallahassee , Fl
06.2021 - 12.2021
- In my last position I was responsible for talking to patients about financial concerning in dental care.
- Schedule and manage timely and effective allocation of resources and calendars.
- Scheduled patients, verify insurance, uploading documents into the web portals, and answering emails accordingly.
- Trained and mentored administrative staff members encountered daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
Facility Worker
Nestle Waters NA
Madison , FL
09.2007 - 06.2019
- Read and understood specifications, drawings to complete accurate, high-quality work.
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Set up equipment to maintain worksite productivity.
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Adhered to standard operating procedures and complied with safety and quality processes.
Education
Bachelor of Arts - Human Services
Saint Leo University
Saint Leo, FL05.2022
Associate of Arts -
North Florida Community College
Madison, FL12.2018
Skills
- Digital and physical research
- Documentation and recordkeeping
- Records administration
- Telephone etiquette
- Workflow Optimization
- Client care
- Discharge Planning
- Referral Coordination
- Community Outreach
- Case Management
- Needs Assessment
- Care Coordination
- Positive Attitude
- Treatment Planning
- Progress Evaluations
- Intervention Plans
- Case Documentation
- Social Work
- Data Entry and Analysis
- Patient Needs Assessment
- Leadership
- Skills Intake
- Case management
- Client Advocacy
Additional Information
- Boyz to Kings Jan. 2016 to Present
Vice President of a non-profit organization
Established to help families in the community, with positive enrollment and atmosphere.
- Shiloh Missionary Baptist Church member Nov. 1998 to Present
- Fellowship Worship and Praise Center
Establishing relationships in the community, strong family foundation
Timeline
Case Manager
Disc Village
08.2022 - Current
Office Manager
Coast Dental
06.2021 - 12.2021
Facility Worker
Nestle Waters NA
09.2007 - 06.2019
Bachelor of Arts - Human Services
Saint Leo University
Associate of Arts -
North Florida Community College
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