Kensey Simons
Springville,UT
Summary
managing incoming calls, addressing customer inquiries, answering emails, resolving issues to ensure customer satisfaction, and creating invoices.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ascend Global Strategies
11.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Springville High School
Springville, UT05.2021
Skills
- Product Knowledge
- Complaint resolution
- Client Relations
- Problem-solving abilities
Timeline
Customer Service Representative
Ascend Global Strategies
11.2021 - 03.2024
High School Diploma -
Springville High School