Kenshasha Edwards
Summary
Senior education and nonprofit leader with over 25 years of experience in driving organizational growth and program excellence. Expertise in strategic planning, program management, and stakeholder engagement, resulting in impactful community initiatives. Recognized for managing multimillion-dollar portfolios and fostering partnerships with K-12 districts, nonprofits, and community stakeholders. Committed to advancing educational equity and empowering women leaders through collaboration and innovation.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
SchoolMint
Lafayette, LA
06.2021 - Current
- Manage a portfolio of 90+ K-12 school district and charter organization partners representing more than $2.36 million in annual recurring revenue.
- Serve as the primary strategic advisor for customer accounts, fostering long-term relationships with district leaders, administrators, and key stakeholders.
- Drive customer retention, renewal, and adoption initiatives by aligning platform capabilities with customer goals and operational needs.
- Lead onboarding, implementation support, and ongoing success planning to maximize customer value and product utilization.
- Partner with Sales, Technical Services, Product, and Support teams to resolve complex customer issues and improve overall customer experience.
- Conduct regular business reviews and strategic planning sessions to identify growth opportunities and strengthen customer engagement.
- Monitor customer health metrics and proactively address risks to improve satisfaction and reduce churn.
- Advocate for customer needs internally by providing actionable feedback to product and leadership teams.
Customer Service Representative
Plexos Group
Baton Rouge, LA
08.2020 - 06.2021
- Processed unemployment insurance claims and weekly certifications accurately while ensuring compliance with program requirements and deadlines.
- Delivered exceptional customer support by assisting users with account access, navigation, and technical issues related to the LAWorks website and mobile application.
- Maintained detailed and accurate customer records by documenting interactions, claim updates, and resolutions in internal systems.
- Investigated, troubleshot, and resolved claim-related issues, reducing delays and improving the customer experience.
- Provided clear and timely information regarding claim status, eligibility requirements, benefit payments, and program updates.
- Assisted customers through complex processes with professionalism, empathy, and strong problem-solving skills.
- Managed high-volume customer inquiries via phone, email, and online channels while maintaining quality service standards.
- Collaborated with internal teams to resolve escalated cases and ensure timely claim processing and issue resolution.
Project Specialist
Unity World Headquarters at Unity Village
Unity Village, MO
09.2014 - 03.2020
- Developed and maintained comprehensive project schedules, timelines, and action plans to support multiple concurrent initiatives and events.
- Managed project and event budgets, monitored expenditures, and ensured resources were allocated effectively to meet financial objectives.
- Monitored project deliverables and team performance to ensure deadlines, fundraising targets, and event objectives were achieved.
- Collaborated with cross-functional teams and volunteers to resolve challenges, streamline processes, and enhance event success.
- Oversaw event logistics and vendor coordination, ensuring seamless scheduling and stakeholder engagement for impactful event execution.
- Applied project management methodologies to improve planning, execution, and reporting processes across fundraising and community engagement initiatives.
- Planned and coordinated fundraising campaigns, spiritual retreats, and organizational events from concept through execution, ensuring alignment with organizational goals and mission.
- Supported fundraising strategies that advanced organizational sustainability and community engagement.
- Developed partnerships with community leaders, donors, volunteers, and organizational stakeholders.
Education
Bachelor of Arts - Non-Profit Leadership Fundraising
Rockhurst University
1100 Rockhurst Road, Kansas City, MO 6411012-2012
Skills
- Strategic leadership
- Program management
- Educational partnerships
- Stakeholder engagement
- Leadership development
- Community engagement
- Organizational development
- Change management
- Executive communication
- Team leadership
- Relationship management
- Strategic planning
- Fundraising support
- Cross-functional collaboration
- Equity and inclusion
- K-12 education
- Nonprofit management
- Public speaking
- Partnership development
Leadership Highlights
- 25+ years of educational, nonprofit, and community leadership experience.
- Managed partnerships serving K-12 educational organizations across multiple states.
- Led strategic initiatives involving executive leaders, educators, families, and community stakeholders.
- Managed multimillion-dollar portfolios and complex organizational projects.
- Extensive experience facilitating collaboration, engagement, and organizational growth.
Community Leadership
Women of Wisdom of Acadiana (WOW)
- Support initiatives focused on women's leadership, mentorship, professional growth, and community service.
- Collaborate with community leaders to advance engagement and empowerment opportunities.
Love Our Schools CAFE
- Promote family engagement and community-school partnerships that support student achievement and educational success.
- Advocate for meaningful collaboration among educators, families, and community stakeholders.
Timeline
Customer Success Manager
SchoolMint
06.2021 - Current
Customer Service Representative
Plexos Group
08.2020 - 06.2021
Project Specialist
Unity World Headquarters at Unity Village
09.2014 - 03.2020
Bachelor of Arts - Non-Profit Leadership Fundraising
Rockhurst University