Kensia B. Seaborn
Cardinal Health
Loganville,GA
12
years of professional experience
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Work History
Associate II Pharm Scv & Delivery
1 Year 7 Months- Prepared and delivered radiopharmaceutical medications to customer accounts using company vehicle (non-CDL), ensuring safe and timely delivery.
- Packaged, labeled, and verified accuracy of radiopharmaceutical shipments in compliance with DOT and pharmacy safety standards.
- Utilized handheld tablet systems (including Isotrac) for route optimization, order accuracy, tracking, and documentation.
- Loaded and unloaded containers, returned and processed received packages from customer locations.
- Maintained accurate delivery logs, vehicle inspection reports, and documentation according to regulatory guidelines.
- Maintained company vehicle conditions and performed basic roadside troubleshooting when needed.
- Handled and disposed of biohazard and waste materials in accordance with prescribed safety, HIPAA, and contamination control procedures.
- Assisted in dose preparation, packing cases, wiping containers, and general pharmacy and facility upkeep.
- Completed deliveries safely in all weather and time conditions (day/night) while following safe driving and ergonomic best practices.
- Participated in ongoing training related to radiation safety, blood-borne pathogens, biohazard handling, fall prevention, and safe vehicle operation.
- Ensured efficient pharmacy operations by performing additional support duties as required.
Independent Contractor
9 Years 11 Months- Gave instruction, process and deliverable feedback to improve assignment results.
- Tracked daily business activities and costs and maintained accurate billing in financial systems for record purposes.
- Reached out to former clients to secure additional contract work.
- Used handheld device to scan orders, obtain route information and navigate.
- Loaded packages safely to minimize damage or reduce injury.
- Followed scanning, tracking and documentation procedures to avoid errors.
- Drove safely in adherence with state and federal laws.
- Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
- Adhered to delivery instructions to properly collect and deliver products.
- Collected and recorded customer payments with accuracy.
- Loaded or unloaded items following paperwork or customer specifications.
- Rotated and managed inventory at customer locations following contract requirements.
- Completed merchandise pick-ups at customer locations, verifying loads, checking paperwork and securing items against damage.
Customer Service Resolution Specialist
1 Year 10 Months- Evaluated presented claims and evidence independently and with hearings.
- Conducted studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
- Reached accurate conclusions based on effective application of relevant laws, policies and precedents.
- Guided parties toward mutual agreement by employing skilled mediation techniques.
- Protected confidential information with strict adherence to internal policies and data security regulations.
- Prepared written opinions or decisions regarding cases.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Navigated multiple computer systems and utilized search tools to find information.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Verified data accuracy by consistently reconciling work with documentation.
Technical Support Specialist
1 Year 2 Months- Created personal and memorable experience for every customer needing help with diverse technical issues.
- Traced root causes of malfunctions in hardware and software.
- Handled top-tier and complex cases involving wide-ranging networking, desktop and mobile technical knowledge.
- Served customers with fast responses to telephone calls, emails and web chat support requests.
- Upheld company’s reputation for service excellence by maintaining strict professionalism standards and minimizing errors in support processes.
- Helped teammates handle different cases, resources and process needs.
- Improved technical support results by replicating issues in lab environments.
- Investigated issues thoroughly using personal expertise and scripted repair trees.
- Maintained detailed records of fulfillment actions and processing of support agreements.
- Guided users with troubleshooting using diagnostic tools.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
Customer Service Representative
4 Years 9 Months- Collaborated across departments to resolve customer-related issues.
- Met personal, team and company goals in customer service environment.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Informed customers of promotions and special offers to increase sales.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled customer inquiries, payments and service requests.
- Built trusting relationship with customers to better understand needs.
- Addressed and resolved customer concerns and complaints.
Education
Associate in Science (A.S.) - Business Administration
High School Diploma - General Studies
Skills
Remote diagnostics
Billing Control
Word Processing
Document Processing
Dispatch Communication
Quality Assurance
Data Entry
Call Center Operations
Call Documentation
Service Marketing
Schedule Management
File Management
Data Accuracy
Load Balancing
Paperwork Processing
Scheduling
Parts Ordering
Customer Service
Deadline Adherence
Data Security
Document Preparation
Equipment Operation
GPS Navigation
Complaint Resolution
Call Management
Spreadsheet Tracking
Timeline
Associate II Pharm Scv & Delivery
Cardinal Health
01.2025 - CurrentRead More
Customer Service Resolution Specialist
Target
12.2021 - 10.2023Read More
Technical Support Specialist
SYKES
11.2020 - 01.2022Read More
Customer Service Representative
Staples
12.2015 - 09.2020Read More
Independent Contractor
Diligent Delivery Systems
10.2014 - 09.2024Read More
Strayer University
Associate in Science (A.S.) from Business Administration
Read More
Columbia High School
High School Diploma from General Studies
Read More