Peter Kazlowski
I.T. Support Engineer
Palm Bay,Fl.
Summary
Experienced, knowledgeable I.T. Support Engineer. Worked with multidisciplinary teams in hardware, software, and database applications. Demonstrated proficiency in all aspects of I.T. support and execution. Developed and implemented workable solutions with consistent productivity and positive results. Focused on and repeatedly received high levels of customer satisfaction.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Technical Support Engineer II
Philips Healthcare North America LLC
Palm Bay , FL
12.2015 - 07.2020
- Remotely provided support for integrated catheterization labs via phone calls from hundreds of hospitals throughout North America for medically based software. Translated diverse medical terminology utilized by each customer to specify exact nature of reported issues for software or hardware-based repair.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Reviewed multiple log files from both Microsoft Windows and Philip's software. Troubleshooting commonly included examination of the software's configuration, computer up time, comparison of multiple systems date and time, shared network drive status, firewall configuration, UAC settings, web plug ins such as flash and java, share and NTFS account permissions for installed software and corresponding directories.
- Analysis included registry keys, network advanced configurations, windows updates, all software installed, resource utilization such as CPU, memory, hard drive space, and windows services.
- Examples for finding solutions included line by line examination of database parsed values extracted from ADT messages; Admit, Discharge and Transfer, Order messages and ACC4, ACC5 Lab messages received by the HIS/RIS.
- A proficiency was required in use of Notepad++ for understanding hidden characters such as a LF, CR, or VT and key field relations for entries parsed into access database tables.
- Knowledge of sql table structures was needed to confirm correct demographic and hemodynamic values and message timestamps for both data coming from medical equipment and inbound messages.
- DICOM analytical review in relation to PACS systems for modality imagery of cine runs, sinus rhythm wave snaps, coronary trees, end of case and transcription reports.
- Often communicated with third party medical vendors to diagnose and resolve complex issues
- Gathered pertinent information to thoroughly cover technical, application or managerial content.
- Facilitated and coordinated customer requests for sale-based inquiries to the correct individuals.
- Participated in available courses through our corporate learning center where new or updated software, policies and procedures would be available for continued skill enhancement.
- Constant follow up with customers to confirm implemented solutions had corrected reported problems.
- Coordinated with team members and medical vendors to develop innovative workarounds.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Consistently received positive customer feedback.
I.T. Support Technician II
Eastern Florida State College
Palm Bay , FL
01.2007 - 12.2015
- Support included over three thousand pieces of hardware.
- Provided rapid onsite and remote support for Staff, Faculty and Students.
- Working off a ticket system and prioritized by management addressed each issue with customer service as the focus.
- Built six high end audio and video systems for the WEFS television staff editing team. Rewired power supply rails to enable dual 8 pin connections for top line video card functionality. Configured systems for Raid 5. Installed and configured Adobe Master Collection x64 after its initial release.
- Implemented a solution for a dual use classroom. Two hard drives for each computer, one with a staff image and one with a student image and a cisco switch with two inbound domain feeds that would be alternated for staff or student use.
- Built customized images for staff, faculty, and student use.
- Utilized Norton Ghost, Clonezilla and Windows server 2012 R2WDS with MDT2013 and WSUS for image creation and deployment.
- Created customized unattended.xml files with Microsoft ADK.
- Utilized PXE or a 48 port switch for image delivery.
- Configured systems with KMS or MAK key licensing.
- Profile cleaning was used each semester as well as deploying updated images to hundreds of systems.
- Dell Certification allowed me to order and install all computer components required for repair.
- Staff and faculty hardware support included; monitors, printers either USB or network shared, copiers, keyboards, mice, speakers, VoIP phones, CPU, voltage regulators, power supplies, motherboards, memory, internal and external hard drives, DVD players onboard network controllers and network patch cables.
- Some examples of software included Microsoft office, Adobe professional products and Administrative software- Banner.
- Configuration of browsers for web plugins were required as well: QuickTime, flash player, shockwave, reader, air, Microsoft Silverlight, and Java are some examples.
- Internet Explorer, Firefox and Chrome had to be specifically configured to allow for access to the online course platform, Canvas.
- Assisted staff and faculty by configuring their cellular phones to connect to the colleges email server.
- Migrated entire profiles to newer systems for over three hundred staff and faculty members.
- Performed recycling and inventory of an entire campuses for all I.T. devices.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Associate of Arts - Chemistry And Biology
Eastern Florida State College
Cocoa, FL Jan 2004 - Jun 2008
Skills
Windows OS troubleshooting, installation and configurationundefined
Certification
CompTIA A+ Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Fishing
Enjoy being on the ocean and offshore fishing for Mahi, Cobia, Grouper, and Snapper
Quote
Never limit yourself because of others' limited imagination; never limit others because of your own limited imagination.
Mae Jemison
Timeline
CompTIA A+ Technician
04-2016
CompTIA Network+
04-2016
Technical Support Engineer II
Philips Healthcare North America LLC
12.2015 - 07.2020
I.T. Support Technician II
Eastern Florida State College
01.2007 - 12.2015
Associate of Arts - Chemistry And Biology
Eastern Florida State College
Jan 2004 - Jun 2008
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