Mirandah Stubbs
Brentwood,TN
Summary
Accomplished in exceeding business objectives in Customer Service with a customer-centric approach. Key player in promoting teamwork and continuous improvement in current role. Excited to advance this mindset as a manager by guiding, aligning, and empowering team members for shared success and growth.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Philips North America
03.2024 - Current
- - Lead administrative operations for the customer service team, guiding system transitions, process updates, and team onboarding.
- - Serve as a continual source of knowledge and guidance, driving best practices and consistency across the department.
- - Address escalated customer concerns with a customer-first mindset, ensuring prompt resolution and satisfaction.
- - Delegate tasks effectively to meet Service Level Agreements (SLA) while maintaining high customer service standards.
- - Spearheaded training and implementation of Zoom Delivered 2.0, Discus to PIL, and DSO Project.
- - Collaborate weekly with Sales Operations and departmental leadership to advise on continuous improvement opportunities.
- - Lead CS Calibration calls to align service quality standards, training priorities, and cross-functional collaboration.
- - Champion knowledge sharing and communication between Sales and Customer Service, enhancing efficiency and reducing gaps.
Customer Service Back Office Administrator
Philips North America
06.2023 - 03.2024
- - Collaborated with cross-functional teams to resolve complex customer issues and improve service delivery.
- - Ensured smooth transitions during system and protocol updates, helping the team adapt quickly and effectively.
- - Maintained seamless interdepartmental communication to uphold customer service excellence.
Customer Service Inbound Agent
Philips North America
07.2022 - 06.2023
- - Delivered personalized solutions through active listening and empathetic communication.
- - Participated in onboarding and training new hires and contributed to DSO initiative.
- - Supported department initiatives, helping achieve an above-average Net Promoter Score of 76.
Assistant Manager
Lion's Den
09.2021 - 06.2022
- - Managed team operations, inventory oversight, and delivered exceptional service in a high-volume environment.
- - Ensured team knowledge was consistently aligned with evolving product offerings.
Bartender/Server
Floyd's Bar
06.2013 - 08.2021
- - Provided high-quality service in a fast-paced environment, managing complex situations with professionalism.
- - Maintained strong relationships with patrons, ensuring a welcoming experience.
Weekend Manager
AmericInn & Suites
06.2016 - 08.2018
- - Resolved customer complaints with practical, customer-focused solutions.
- - Oversaw daily operations, coordinating efforts for optimal service delivery.
Education
High School Diploma - undefined
Lester Prairie High School
Skills
- Project Management
- Conflict Resolution
- Time Management
- Business Acumen
- Adaptability and Flexibility
- Learning Agility
- Team Leadership
- Customer Service Strategy
- System Transition Support
- Cross-Functional Communication
- Training and Development
- Process Improvement
- Customer relationship management
- De-escalation techniques
- Process optimization
- Regulatory compliance
- Active listening
- Call center operations
Timeline
Customer Service Specialist
Philips North America
03.2024 - Current
Customer Service Back Office Administrator
Philips North America
06.2023 - 03.2024
Customer Service Inbound Agent
Philips North America
07.2022 - 06.2023
Assistant Manager
Lion's Den
09.2021 - 06.2022
Weekend Manager
AmericInn & Suites
06.2016 - 08.2018
Bartender/Server
Floyd's Bar
06.2013 - 08.2021
High School Diploma - undefined
Lester Prairie High School
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