Kensie Robertson
Boiling Springs,SC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Desk Assistant
Coastal Carolina University Housing
2023.08 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Monitored and ordered supplies and materials to keep office well stocked.
Team Leader
Chick-fil-A
2021.03 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelors - Marketing
Coastal Carolina University
Conway, SC05.2027
Skills
- Message Taking
- Transcription
- Lobby Housekeeping
- Data Entry
Timeline
Desk Assistant
Coastal Carolina University Housing
2023.08 - Current
Team Leader
Chick-fil-A
2021.03 - Current
Bachelors - Marketing
Coastal Carolina University
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