Kensington Ball
Auburn,AL
Summary
Hospitality Management student with five years of front-of-house experience in boutique and luxury environments. Experienced in guest-facing service, food and beverage operations, and supporting high-volume events. Known for professionalism, attention to detail, and delivering warm, polished hospitality experiences in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Marriott Grand National
Auburn, AL
02.2025 - 12.2025
- Delivered personalized guest experiences with professionalism and attention to detail.
- Handled guest requests, check-ins, check-outs, and inquiries in fast-paced luxury resort environment.
- Collaborated with housekeeping and maintenance teams to promptly resolve issues.
- Maintained high satisfaction scores while presenting a polished, welcoming demeanor.
Barista
Santos Coffee
Vestavia, AL
02.2024 - 03.2025
- Enhanced staff training and trained new team members to improve the speed of service.
- Maintained health and safety standards while preparing beverages.
- Earned praise from management and customers for professionalism and hospitality.
- Maintained efficiency and quality during peak service hours in a fast-paced café environment.
Serving Assistant
Botanic
Opelika, AL
09.2024 - 01.2025
- Provided attentive guest service in a fast-paced restaurant environment, supporting servers, and ensuring seamless table experiences.
- Assisted with food running, order taking, and table resetting, while upholding high sanitation and presentation standards.
- Communicated clearly with kitchens and front-of-house teams to ensure timely service and patron satisfaction.
- Supported a high volume of guests with warmth, professionalism, and consistency.
Education
Bachelor of Science - Hospitality Hotel And Restaurant Management
Auburn University
Auburn, AL05.2028
Skills
- Guest-facing service and hospitality standards
- Food and beverage operations
- High-volume service environments
- Team collaboration and communication
- Attention to detail and service execution
- Time management in fast-paced settings
Certification
ServSafe Manager Certification - National Restaurant Association
Timeline
Front Desk Associate
Marriott Grand National
02.2025 - 12.2025
Serving Assistant
Botanic
09.2024 - 01.2025
Barista
Santos Coffee
02.2024 - 03.2025
Bachelor of Science - Hospitality Hotel And Restaurant Management
Auburn University