Kensley Boyd
Birmingham,AL
Summary
Customer Care Representative skilled in managing high-volume hospital and surgical accounts to speed repairs and secure revenue through precise order and dispatch coordination. Tracks outcomes and trends to reduce escalations and improve workflow, maintaining clear stakeholder communication. Aiming to transition into medical device sales by applying clinical workflow knowledge and consultative service experience.
Overview
5
5
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE (CCR)
Steris IMS
Birmingham
2025.09
- Primary contact for hospitals and surgery centers, managing inbound requests for device orders, service dispatch, and repair coordination with precise documentation and timely follow-up.
- Qualify needs, communicate pricing/approvals, and advance repairs to support revenue capture and faster turnaround.
- Coordinate with service/logistics to schedule dispatches, track repairs, and proactively update stakeholders, reducing escalations.
- Maintain detailed notes and status updates; identify trends to recommend process improvements
SERVER AND HOST
Bow and Arrow BBQ
Auburn
2020.08 - 2025.08
- Managed 50+ guests per shift; upsold appetizers/beverages through needs-based recommendations and timely check-ins.
- Processed orders and payments in POS with high accuracy; resolved issues quickly to preserve guest satisfaction and retention.
- Set a welcoming tone from greeting to close, driving repeat visits and positive reviews.
- Greeted and seated guests during peak shifts, reducing wait time and smoothing floor flow.
Education
BACHELORS - BUSINESS ADMINISTRATION, MARKETING
Auburn University
Auburn12.2024
ASSOCIATES - BUSINESS
Southern Union State Community College
Opelika05.2022
Skills
- Critical Thinking, Time Management, Conflict Resolution, Team Collaboration, Excel, Healthcare Workflow Familiarity, Inventory Management, Customer Segmentation
Personal Information
Title: Customer Care Representative
PROJECTS & COURSEWORK
ACADEMIC FOCUS, Professional Selling, Consumer Behavior, Marketing Analytics, Digital Marketing
RECOGNITION
Presidential Scholarship, Southern Union State Community College (Aug 2020)
Timeline
CUSTOMER CARE REPRESENTATIVE (CCR)
Steris IMS
2025.09
SERVER AND HOST
Bow and Arrow BBQ
2020.08 - 2025.08
BACHELORS - BUSINESS ADMINISTRATION, MARKETING
Auburn University
ASSOCIATES - BUSINESS
Southern Union State Community College