Kent Alleyne
Charlotte,NC
Summary
Experienced with mentoring sales teams to achieve higher performance levels. Utilizes coaching techniques and leadership skills to foster team growth and success. Knowledge of developing strategic training programs that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Business Retention & Sales - Mentor
Spectrum
01.2025 - Current
- Identified growth opportunities and mentored sales staff, enhancing their effectiveness in diverse markets.
- Facilitated workshops on essential skills, including negotiation tactics, communication styles, and product knowledge, elevating team capabilities.
- Built a culture of continuous learning within the team by encouraging professional development opportunities, resulting in increased expertise among staff members.
- Addressed challenges by employing problem-solving skills and adapting strategies to industry changes.
Business Retention & Sales
Spectrum
11.2020 - 01.2025
- Leveraged strong sales knowledge of complex services to recommend solutions and foster long-term relationships with new and existing customers.
- Maximized customer sales and revenue retention through inbound calls from commercial customers requesting service disconnects or downgrades while successfully retaining and growing business.
- Utilized empathy and technical knowledge of billing software and B2B to troubleshoot and resolve customer issues and inquiries.
Customer Service Representative / Internal Subject Matter Expert
Teletech
12.2017 - 11.2020
- Delivered customer service by actively listening to customers and consistently exceeding their expectations.
- Trained and supervised new hires while conducting quarterly refreshers to enhance team knowledge and skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled internal escalated matters, evaluated organizational needs, and recommended technical solutions to support teams and new hires.
Education
Bachelor of Arts - General Studies
Norfolk State University
Norfolk, VA05-2012
Skills
- Account management
- Strategic prospecting
- Negotiation techniques
- Objection handling
- Sales coaching techniques
- Sales team development
- Competitor analysis
Timeline
Business Retention & Sales - Mentor
Spectrum
01.2025 - Current
Business Retention & Sales
Spectrum
11.2020 - 01.2025
Customer Service Representative / Internal Subject Matter Expert
Teletech
12.2017 - 11.2020
Bachelor of Arts - General Studies
Norfolk State University