KENT BERGER
Dayton,TN
Summary
I am a effective leader and excellent communicator with a proven track record of delivering exemplary customer service and keeping high standards of cleanliness. I am skilled in Microsoft Excel, adept at enhancing team performance, and focused on ensuring compliance with health and safety regulations. I have demonstrated an ability to manage stressful periods with a calm demeanor, and meeting deadlines even in spite of them.
Overview
5
5
years of professional experience
Work History
Barista
Drip Kitchen and Coffee
Dayton, TN
10.2023 - Current
- Greeted customers with hospitality and took orders for coffee drinks, food, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, frappés, and more.
- Operated cash registers and point-of-sale systems to process payments and orders.
- Maintained a clean and effective workplace at all times by wiping down counters, washing dishes, stocking, and cleaning the lobby when needed.
- Adhered to health department regulations concerning their standards of what makes a clean workplace.
- Maintained a calm, reasonable demeanor during high-stress periods and special events.
Resident Assistant
Bryan College
Dayton, TN
08.2023 - Current
- Supervised activities of residents in the dormitory to ensure observance of the rules.
- Coordinated student events such as movie nights, game nights, and other social activities, developing relationships in the hall and throughout the building.
- Assisted students with problem resolution through mediation and managing conflict.
- Responded to emergencies within the residence hall and around campus in an effective manner.
- Collaborated with Resident Directors for events and discussions for the better of the residence hall.
- Monitored assigned areas for cleanliness and security reasons.
- Guided first-year students who are getting used to college life.
CAT
Bradley HealthCARE & Rehab Center
Cleveland, TN
04.2023 - Current
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Changed beds, cleaned patient rooms, and delivered to them food and water at appropriate times.
- Answered call lights promptly, and responded to requests from patients succinctly.
- Delivered a high level of care to every patient in my care.
Shift Leader
Crumbl Cookies
Cleveland, TN
10.2021 - 04.2022
- Provided exceptional customer service, and maintained a positive attitude throughout the entirety of my shift.
- Monitored employee performance to ensure that company policies and procedures were met.
- Assisted in training new employees on the shift.
- Resolved customer complaints promptly and professionally.
- Prepared dough for the cookies.
- Measured out ingredients accurately to ensure the consistency of the product.
- Operated ovens and other equipment to bake according to recipes.
- Decorated cookies with icing, sprinkles, and other edible decorations.
- Checked baked goods periodically during the baking process to ensure the freshness of the products.
- Monitored the temperature of ovens and adjusted the heat to ensure consistency in baking times.
Server
Chick-fil-A
Cleveland, TN
06.2019 - 10.2021
- Greeted guests and provided menus for them.
- Provided excellent customer service to ensure satisfaction, always.
- Maintained knowledge of current menu items, ingredients, and methods of preparation.
- Took orders from customers accurately and with pace.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Arts - Chemistry
Bryan College
true05-2026
High School Diploma -
Walker Valley High School
Charleston, TN05-2022
Skills
- Leadership
- Teamwork
- Time management
- Creativity
- Organization
- Critical thinking
- Effective communication
- Lab operations
- Troubleshooting and analysis
- Basic Chemistry
- Microsoft Excel
- Laboratory techniques
- Recordkeeping requirements
- Chemical safety
References
Dr. Brian Hill, hillbr@bryan.edu, 423-775-2041
Languages
German
Limited
References
References available upon request.
Timeline
Barista
Drip Kitchen and Coffee
10.2023 - Current
Resident Assistant
Bryan College
08.2023 - Current
CAT
Bradley HealthCARE & Rehab Center
04.2023 - Current
Shift Leader
Crumbl Cookies
10.2021 - 04.2022
Server
Chick-fil-A
06.2019 - 10.2021
Bachelor of Arts - Chemistry
Bryan College
High School Diploma -
Walker Valley High School
Similar Profiles
Sierra GaskillSierra Gaskill
Manager at Drip Coffee SocialManager at Drip Coffee Social
Nourah Al-subaieNourah Al-subaie
Cashier at Drip CoffeeCashier at Drip Coffee
Laynee JohnsonLaynee Johnson
Barista at Diamond Drip Coffee Co.Barista at Diamond Drip Coffee Co.
Jodi McDanielsJodi McDaniels
Director of Human Resources at Laurelbrook Sanitarium and School, Inc.Director of Human Resources at Laurelbrook Sanitarium and School, Inc.
Kali ElderKali Elder
Homemaker at Homemaker at the Elder Family HomeHomemaker at Homemaker at the Elder Family Home