KENT CHAN
Highland Village,TX
Summary
Accomplished and solutions driven senior professional with 15+ years' experience in Infrastructure, Security, and Network intelligence, blended with a powerful desire to contribute to an organization utilizing talents in analysis and troubleshooting, mitigation and migration. Quintessential leader with proven success installing, configuring, and administering networks and implementing processes and procedures to positively impact productivity and quality standards. Significantly improves systems performance utilizing networking protocols, overseeing projects, and assessing risk and vulnerability in alignment with the company's vision and mission. Hands on experience in architecting and implementing multiple data centers and internal cloud Extensive expertise in managing and monitoring enterprise datacenters utilizing the latest virtualization, networking, and server technologies. Strong analytical and troubleshooting skills. Organized, result and detail oriented to ensure successful completion of projects Strong technical background with a solid history of delivering outstanding collaboration across functional departments while delivering outstanding results Outstanding team-oriented communication skills proven by effective interaction with internal staff, management, and customers. Strong work ethic, drive and ambition. Strong in participation with executives in strategic planning initiatives Strong vendor management skillset
Overview
26
26
years of professional experience
Work History
Director of Information and Cybersecurity
GI Alliance
2 2023 - Current
- Report to VP of Cybersecurity and Tech Services, overseeing enterprise-wide information, cybersecurity, and networking support
- Directly manage and mentor Cybersecurity engineering team and Networking engineering team
- Administer the change control process for the entire enterprise
- Manage organization wide Incident Response
- Management of Change Controls, lead weekly Change Control Advisory Board meetings
- Lead annual HIPAA risk assessments and Penetration Testing to ensure compliance and security
- Collaborate with executive-level leadership to develop and implement Cybersecurity strategies and processes
- Collaborate with cross-functional teams to ensure enterprise security
- Manage end-to-end execution of enterprise-wide Cybersecurity and Networking projects
- Provide guidance to division directors for IT-related initiatives
- Conduct training sessions for employees across the organization, focusing on HIPAA and Cybersecurity
- Chair Quarterly Vulnerability Management committees to elevate security posture and enact remediation strategies
- Chairperson for annual Tabletop exercises
- Managed IT related activities for mergers and acquisitions
- Manage a multi million-dollar budget for the enterprise
- Oversee vendor relationships to ensure effective partnerships ensuring budget and SLAs are met
- Author and update security policies to maintain compliance and safeguard assets
- Responsible for the oversight of all Cybersecurity platforms, including but not limited to: Managed EDR, Email security platforms, DLP (Data Loss Prevention), Firewalls, IPS (Intrusion Prevention System), VPNs (Virtual Private Networks), Web Proxy Servers, MFA (Multi-Factor Authentication), Vulnerability Management.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Network/Infrastructure/Security
INFOIMAGE, INC
01.2003 - 01.2023
- Reporting to CTO, responsible for all corporate IT, including internal, production, and operations while managing a team of network and system engineers, accountable for administering, securing, upgrading and optimizing technical infrastructure
- Provide hardware, software and networking support to internal/external users across Windows and Unix platforms
- Collaborate with management and team members to create and implement technology strategies to increase organization's capabilities
- Authors and implements security policies based off PCI, GLBA and HIPAA regulations
- Architect, configure and support network security strategies, including firewalls, IPS, encryption, multifactor authentication, secure email gateways, antivirus software
- Key Achievements: Architect and implementing for multiple datacenter and private cloud deployments
- Implementation of virtualized infrastructure utilizing Dell's VxRail HCI platform
- Responsible for management of key vendors to meet corporate requirements
- Initiated and negotiated multi-million-dollar contract with Dell to acquire state of the art datacenter hardware
- Author and implementation of corporate security policies to comply with PCI, HIPPA and GLBA regulations
- Implementation of email security gateways
- Management of annual SSAE SOC2 and SOC3 audits
- Creating and implementation of corporate disaster recovery strategies
- Credited with architecture and growth of network and datacenter to support a fast-growing company who has tripled in size since 2003
- Managing and monitoring internal and production environments
- Redesigned corporate network to comply with PCI, HIPPA and GLBA security requirements
- Deployment of storage technologies (SAN/NAS) to sustain current needs and future growth of the business
- Implementation of load balancing technologies to ensure maximum service availability
- Upgrade of corporate network circuits to 1GB Ethernet
- Implementation of MPLS circuits for communication between production sites
- Design and implement network, servers and workstations for new production facility in Texas
- Implementation of network monitoring systems, such as Nagios, Cacti, and Dell Open Manage
- Implementation of quarterly security scanning and remediation policies
- Implementation of SaaS based Application Performance Monitoring to ensure maximum production site availability
- Corporate training for data security policies
- Implementation of modern backup power infrastructure
- Migration of corporate technologies: Production Windows Servers to Unix Servers, External firewalls from Cisco to Palo Alto, Corporate internal firewalls from Cisco to Fortinet, Corporate phone system from Mitel to Zoom, Corporate email system from Lotus to Exchange, External DNS provider from Network Solutions to DYN, Internal application monitoring system from Zabbix to MangeEngine's AppManager, Production email server platform from Exchange to Zimbra.
Hardware Technician
CISCO SYSTEMS
01.1998 - 01.2003
- Promoted through a series of increasingly responsible positions for this global network solutions provider
- Advanced based on consistent contributions to technical excellence, troubleshooting and customer satisfaction
- Promoted to assist in developing the manufacturing plan for a new optical switch
- Analyzed and troubleshot system level and system level issues for 7200 and 7500 series routers
- Documented and delivered reports to manufacturing test floor
- Given additional responsibility as a Defect Reduction Team member to analyze and document defects on the 7200 series routers
- Key Achievement: Recipient of Award for improving manufacturing flow for the 7200 product line
- Inventory Coordinator
- Advanced to manage and monitor inventory control functions for the Universal Band Router (UBR) 7200, 7500 and 7000 product lines
- Performed daily cycle counts, and quarterly and yearly inventory analysis
- Key Achievement: Granted award for maintaining inventory above 95%
- Manufacturing Associate
- Recruited as a team member to build 7200 series routers
- Performed final systems/Burn In tests for 7200 series routers and port adaptors
- Given additional responsibility as Team Lead for the 7200 manufacturing cell
- Supervised all 7200 day shift personnel.
Education
Bachelor of Science Degree: Telecommunications Technology -
GPA: 3.01
Skills
Strong Verbal and Written Communication Skills
Strong Analytical, Troubleshooting and Diagnosis Skills
Excellent Communication and Team Collaboration
Team Training
Strong People Skills, Reliable & Trustworthy
Roadmap Planning and Prioritization
System Architecture and Enterprise Server Design
Virtual and Cloud Technologies
System and Network Security
Technology Best Practices
Regulatory Compliance
Software Installation and Maintenance
Hardware Installation and Maintenance
Disaster Recovery Planning
Technical Support and Assistance
Technical Documentation and Reporting
Timeline
Director of Network/Infrastructure/Security - INFOIMAGE, INC
01.2003 - 01.2023
Hardware Technician - CISCO SYSTEMS
01.1998 - 01.2003
Director of Information and Cybersecurity - GI Alliance
2 2023 - Current
DeVry University - Bachelor of Science Degree: Telecommunications Technology,