Kent Eyrich
Customer Service Associate
Rochester,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Time Saver Laundry
Fairport, NY
06.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed through with client requests to resolve problems.
Delivery Driver
Jetx
Rochester, NY
03.2020 - 04.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Asst. Purchasing Manager
Westfall Surgery Center
Brighton, N.Y.
02.2005 - 02.2020
- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
Education
GED -
East High School
Rochester, N.Y.01.1972
Skills
- Continuous Improvements
- Time Management
- Workflow Management
- Issue Resolution
Timeline
Customer Service Manager
Time Saver Laundry
06.2021 - Current
Delivery Driver
Jetx
03.2020 - 04.2021
Asst. Purchasing Manager
Westfall Surgery Center
02.2005 - 02.2020
GED -
East High School
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