Rhea Haskins

• Coordinate operations between Peninsula Truck Lines and it’s partner carriers in order to ensure cost-effective solutions and a smooth customer experience.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Negotiate agreements with potential partner carriers nationwide that allow the company to service the customer outside of the Peninsula Truck Lines network.
• Work with executive level associates on developing standard operating procedures used company wide.
• Led a team of associates at multiple locations who were responsible for customer facing operations around the clock.
• Responsible to maintain data integrity for a multi-state work group working out of numerous facilities.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Evaluated customer needs and feedback to drive product and service improvements.

• Listened and responded to customer requests and forwarded necessary information to superiors.
• Generated reports detailing findings and recommendations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Rectified paperwork and shipments.