Kent Hay
Auburn,WA
Summary
Dynamic leader with a proven track record at the City of Auburn, adept in policy management and fostering collaborative communication. Spearheaded innovative housing initiatives, demonstrating strategic planning and an innovative mindset. Achieved significant improvements in community services, showcasing a blend of critical thinking and department leadership.
Overview
23
23
years of professional experience
Work History
SKHHP ADVISORY BOARD MEMBER
Represent Sound Cities Association
Auburn, WA
01.2024 - Current
- Worked collaboratively with key personnel from partner organizations to ensure successful implementation of joint projects.
- Served as a liaison between internal staff and external stakeholders, effectively communicating updates when necessary.
- Utilized networks and resources to inspire collective action and achieve organizational goals.
- Contributed expertise on various topics during presentations given by Board members or external speakers.
- Collaborated with other board members to identify potential areas for improvement within the organization.
Opioid Abatement Council (King County)
City Of Auburn
Auburn, WA
10.2023 - Current
- Provided leadership in developing policies that guide the organization's operations.
- Defined and enforced organizational bylaws, rules and policies.
- Established key performance indicators to measure progress towards organizational objectives.
- Engaged in community outreach and advocacy to elevate the organization's presence and impact on public policy.
- Contributed to the development of a long-term vision and strategic plan, positioning the organization for future success.
Opioid Abatement Council (Pierce County)
City Of Auburn
Auburn, WA
10.2023 - Current
- Attended staff meetings regularly to discuss updates on policies and procedures.
- Maintained open communication with stakeholders.
- Stayed abreast of trends and issues affecting organizational decisions.
- Contributed to the development of a long-term vision and strategic plan, positioning the organization for future success.
Director of Human Services
City Of Auburn
Auburn, WA
04.2020 - Current
- Oversee and manage the Human Services Department, leading a team of outreach workers, peer specialists, and grant coordinators to address homelessness and community needs.
- Developed and implemented the city’s Anti-Homelessness Program, resulting in increased outreach efficiency and improved housing placements.
- Spearheaded structured housing initiatives, including clean and sober housing programs, utilizing ARPA and opioid settlement funds to sustain services.
- Led the revision of city camping ordinances to align with legal standards while protecting public spaces from environmental and safety concerns.
- Established strong partnerships with King County, nonprofit organizations, and law enforcement to create a comprehensive, city-wide response to homelessness and housing instability.
- Managed Community Development Block Grant (CDBG) funding and secured additional resources to support housing, health, and wellness programs.
- Directed work of a five-person team.
- Supervised allocation of $680,000 for Human Services Contracts under committee oversight.
Anti-Homelessness Outreach Program Administrator
City Of Auburn
Auburn, WA
04.2020 - Current
- Manages program operations and provided strategic leadership for workers
- Facilitates staff meetings and educational work sessions to strengthen staff competencies
- Offers technical support to address issues and comply with policies and procedures
- Hires and developed staff members to collaboratively achieve program goals
- Fosters community connections and networks, driving collaborations with local organizations and businesses
- Partners with internal and external teams to maximize resources and program effectiveness
- Collaborates with stakeholders to support and execute internal and external communication efforts
- Confers with professional and supervisory staff to coordinate plans and service delivery
- Collects key program data and analysis to support continuous improvement
- Liaise between organizations, partners, stakeholder and members to promote and improve services and communication
- Writes proposals and reports for general and specific program support
- Created and manage a clean and sober housing and subsidized rent program with a budget of two million dollars
- Oversee the financial and service contract for the Ray of Hope and Sundown Night Shelter
- Recruited, hired and trained employees on operations and performance expectations
- Cultivated and maintained relationships to promote positive work culture
- Developed and presented new ideas and conceptualized new approaches and solutions
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth
- Built strong referral network to generate new business opportunities
Outreach Program Administrator
City Of Redmond
Redmond, WA
07.2016 - 05.2020
- Oversaw administrative support staff to facilitate day-to-day program activities
- Used evaluation outcomes and research to set program goals and determine strategy and direction
- Managed program operations and provided strategic leadership for workers
- Designed organizational development, embodying mission and core values
- Liaised between organizations, partners, stakeholder and members to promote and improve services and communication
- Fostered community connections and networks, driving collaborations with local organizations and businesses
- Offered technical support to address issues and comply with policies and procedures
Probation Counselor/Court Resource Center Coord
Seattle Municipal Court
Seattle, WA
02.2008 - 07.2016
- Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff
- Referred offenders to appropriate community agencies to complete services in compliance with court orders
- Supervised adult offenders to monitor compliance with court ordered conditions
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations
- Assisted probationers with resolving housing, employment and social services problems
Probation Officer
King County District Court
Issaquah, WA
02.2007 - 02.2008
- Monitored offenders' activities regarding fulfillment of court ordered requirements
- Created, organized and maintained files, case notes and electronic databases
- Answered phone calls concerning clients, handled complaints and responded to requests for information
Children Social Service Worker III
Department of Children Social Services
Riverside, CA
04.2005 - 01.2007
- Investigated each child's living environment to determine whether home was safe or presented risks
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases
- Developed and executed plans to remove children from homes where abuse or neglect had occurred
- Documented case information by completing forms promptly and filing with appropriate agencies
Correctional Mental Health Counselor
Monroe Correctional Complex
Monroe, WA
02.2002 - 01.2004
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds
- Collaborated closely with treatment team to appropriately coordinate client care services
- Documented service plans, treatment reports and progress notes
- Provided individual and group mental health counseling in alignment with evidence-based practice and clinical models
- Organized treatment projects that focused on problem solving skills and creative thinking
Education
Bachelor of Arts - Social Sciences
Cal State San Bernardino
San Bernardino, CA06.1999
Skills
- Policy and Procedure Improvements
- Performance Standards and Analysis
- Planning and Prioritization
- Policy Management
- Financial management
- Public speaking
- Collaborative communication
- Innovative mindset
- Program Leadership
- Critical Thinking
- Time Management
- Attention to Detail
- Strategic Planning
- Operational Standards Development
- Budget Planning
- Problem-Solving
- Department Leadership
Websites Profiles
- Linkedin.com/in/kent-hay-180499102
- Https://www.realchangenews.org/news/2021/07/07/auburn-launches-communitycourt-alongside-its-anti-homelessness-ordinance
- Https://youtu.be/8rt7menRW2g
Accomplishments
- Successfully transitioned over 160+ individuals per year into stable housing through strategic case management and outreach.
- Designed and implemented Auburn’s clean and sober housing program, offering structured housing with wraparound services for individuals completing treatment.
- Secured sustainable funding sources, including opioid settlement funds and ARPA allocations, to extend vital housing services beyond initial funding periods.
- Played a key role in influencing Auburn's Homelessness policies, ensuring a balance between enforcement, outreach, and long-term support solutions.
- Assisted in replicating Auburn’s successful homelessness outreach model in Wenatchee, mentoring program managers to create a similar impact.
- Led the strategic expansion of Auburn’s Human Services Department, transitioning from a division within Community Development to an independent department focused on comprehensive service delivery.
- Spearheaded interdepartmental collaboration, engaging public safety, public works, and community organizations to create an integrated response to homelessness.
- Worked with the Human Services Committee to streamline funding by supporting fewer organizations with larger grants, leading to better results. This approach reduced administrative overhead for department managers by minimizing the need to monitor numerous ineffective contracts while ensuring greater accountability for funded agencies.
Timeline
SKHHP ADVISORY BOARD MEMBER
Represent Sound Cities Association
01.2024 - Current
Opioid Abatement Council (King County)
City Of Auburn
10.2023 - Current
Opioid Abatement Council (Pierce County)
City Of Auburn
10.2023 - Current
Director of Human Services
City Of Auburn
04.2020 - Current
Anti-Homelessness Outreach Program Administrator
City Of Auburn
04.2020 - Current
Outreach Program Administrator
City Of Redmond
07.2016 - 05.2020
Probation Counselor/Court Resource Center Coord
Seattle Municipal Court
02.2008 - 07.2016
Probation Officer
King County District Court
02.2007 - 02.2008
Children Social Service Worker III
Department of Children Social Services
04.2005 - 01.2007
Correctional Mental Health Counselor
Monroe Correctional Complex
02.2002 - 01.2004
Bachelor of Arts - Social Sciences
Cal State San Bernardino
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