- Music
- Watching Movies and TV Shows
- Outdoor Recreation
- Camping
- Hiking
- Playing Sports
KENT HEATH
Indianola,IA
Summary
Goal-oriented manager with distinguished experience in the Grocery Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
25
25
years of professional experience
Work History
District Director
Hy-Vee Inc
04.2023 - Current
- Resolved conflicts between personnel in a timely manner while preserving positive working relationships
- Assessed risk management protocols regularly in order to minimize potential liabilities or losses
- Managed a team of department heads, ensuring they adhere to performance standards set by the organization's goals
- Monitored staffing needs throughout the district in order to meet changing demands
- Managed sales team to consistently achieve growth and hit sales targets
- Directed the development of annual budgets for multiple departments within the district
- Provided guidance on long-term planning strategies for achieving desired outcomes
- Monitored customer preferences to determine focus of sales efforts
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Analyzed trends and results to determine annual unit and gross-profit plans
- Prepared budgets and approved budget expenditures
- Provided guidance and mentorship for junior-level staff members
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to district operations
Store Manager
Hy-Vee Inc
11.2021 - 04.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Set sales targets and budgets for team leads and employees to follow
- Implemented loss prevention strategies, alleviating shrink
- Arranged store cleanings and renovations during periods of low customer traffic
- Leveraged new sales strategies to increase store revenue
Manager
Hy-Vee Inc
12.1999 - 11.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Negotiated contracts with vendors and suppliers
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
Education
High School Diploma -
Rock Island High School
Rock Island, IL06-2001
Skills
- Attention to Detail
- Multitasking
- Team Leadership
- Sales Targeting
- Pricing strategy
- Staff Supervision
- Operations Management
- Sales operations
- Staff Training and Development
Interests
Timeline
District Director
Hy-Vee Inc
04.2023 - Current
Store Manager
Hy-Vee Inc
11.2021 - 04.2023
Manager
Hy-Vee Inc
12.1999 - 11.2022
High School Diploma -
Rock Island High School
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