Kent Huston
Laveen,USA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Wendy's
Phoenix, AZ
03.2023 - 03.2026
- Led operational efficiency initiatives, enhancing team performance and service delivery standards.
- Developed and implemented training programs, improving employee retention and skill levels across staff.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Executed strategic marketing campaigns, increasing brand visibility and customer engagement within local market.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Line Production Manager
CarMax
Gilbert, AZ
07.2022 - 12.2022
- Oversaw a team of 20 Reconditioning Associates
- Achieved results through hands on observations and coaching of technicians on the production line.
- Successfully led the team to consistently meet or exceed production goals.
- Mentored Lead Technician as he progressed through his management training course.
- Ensured quality standards were met by performing daily vehicle audits.
Area Director
GF Enterprise LLC
Smyrna, TN
03.2019 - 06.2022
- Area Director for 6 units of Taco Bell franchisee with Annual Sales Volume of $12 MM and up to 120 employees.
- Achieved results through development of the General Manager in each location. This was accomplished with shoulder-to-shoulder learning in store, daily feedback, and bi-weekly area meetings.
- Successfully led the opening of the company's Flagship Cantina Taco Bell location. A high volume, unique Taco Bell concept serving alcohol and featuring live music in the heart of Nashville.
- Led the recruiting and hiring efforts for management positions throughout the entire region. Successfully sourced, hired, and trained 8 General Managers and 25 Shift Leaders for the Region.
- Assigned area led the entire company in drive thru speed with service times for two years. Resulting in a 5% sales growth year over year for the area.
- Adept at P&L analysis and management.
- Ensure high levels of customer satisfaction are met by actively engaging customers through one-on-one interaction and complaint follow up and resolution.
Area Coach
Peterson-Burge Enterprises
Springville, UT
10.2014 - 11.2018
- Area Coach for 7 units of Taco Bell franchisee with Annual Sales Volume of $14 MM and up to 150 employees.
- Hired as a Regional Training Leader. Promoted to Area Coach after one year.
- Received People Developer and Region Trainer Leader Awards.
- Identified a gap in Shift Leader knowledge. To address this gap, successfully designed, authored, and implemented a new Shift Leader class that taught the basics of leading a great shift. Included in the class were Taco Bell specific tools, resources, and job aids that the managers could take with them as reference tools in store. Led all current and any potential Shift Leaders through the class. During the third round of said class assigned each of my RGMs a section of the class to teach as a training opportunity for them. This class was subsequently adopted by the entire region and used to greatly increase the knowledge of incumbent Shift Leaders and to better prepare potential promotes for their new position.
- Sourced and placed managers for area locations. This was accomplished through period bench planning in each location and at the area level to identify needs and track internal development.
- Led the Region Training Meetings for new product rollouts.
- Maintaining high food safety standards in area by conducting regular visits and inspections.
Education
High School Diploma -
Gilbert High School
Gilbert, AZSkills
- Bilingual – Spanish
- Recruiting and Staffing
- Profit and Loss Analysis Management
- Team Building
- People Development
- Leadership and team building
- Operations management
- Training and coaching
- Customer relations
Languages
Spanish
Professional Working
Timeline
General Manager
Wendy's
03.2023 - 03.2026
Line Production Manager
CarMax
07.2022 - 12.2022
Area Director
GF Enterprise LLC
03.2019 - 06.2022
Area Coach
Peterson-Burge Enterprises
10.2014 - 11.2018
High School Diploma -
Gilbert High School