Kent Stickney
Cincinnati,OH
Summary
Proven, dependable customer service skills, delivered with consistency, high quality, and integrity. Highly adaptable, with excellent communication skills, and flexibility.
Overview
33
33
years of professional experience
Work History
Substitute Teacher
FOREST HILLS, WEST CLERMONT DISTRICTS
Cincinnati, OH
08.2024 - Current
- Delivered lesson plans in Forest Hills and West Clermont classrooms.
- Maintained orderly classroom environment during teacher absences.
- Instructed students across grade levels (K-12) using district curriculum.
- Implemented school policies and procedures in the classroom.
- Supported special needs students by providing individual instruction as needed.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Administered tests and assessments according to school guidelines.
- Managed classroom environments to ensure a safe and productive learning experience.
- Integrated real-world examples to make learning relevant and engaging.
- Monitored student behavior and enforced school policies.
Customer Service Technician
HAMILTON COUNTY DEPT. OF JOB & FAMILY SERVICES
CINCINNATI, OH
06.1993 - 07.2024
- Assisted 900+ Hamilton County Job and Family Services employees with all aspects of technical support.
- Work duties included software and hardware installation, maintenance, replacement and repair, via in-person, online, and over-the-phone support.
- Provided workers with tech support/problem resolution through troubleshooting, diagnosis, clear, concise instructions, implementation and follow-up support.
- Selected as HCJFS Employee of the Year and All-Star Employee for outstanding customer service, attendance and peer review.
- Retired after 31 years, having never received anything less than an excellent supervisory review.
Education
Bachelor of Science - Technology
Bowling Green State University
Bowling Green, OH05-1990
Skills
- Self-starter, requiring minimal assistance
- Highly dependable and trustworthy
- Excellent attendance and driving record
Timeline
Substitute Teacher
FOREST HILLS, WEST CLERMONT DISTRICTS
08.2024 - Current
Customer Service Technician
HAMILTON COUNTY DEPT. OF JOB & FAMILY SERVICES
06.1993 - 07.2024
Bachelor of Science - Technology
Bowling Green State University