Kentasha Lindsey
Memphis,TN
Summary
I am a friendly person with a great work ethic who has worked in the Customer Service Industry for over 10 years. I enjoy working with people and I am a hard worker. I am looking for a position where I can grow and succeed in a professional environment. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
Work History
Pawnbroker
EZ PAWN
Memphis, TN
11.2017 - Current
- Providing loans, offering pawn receipts to customers, retrieving items back to those who have repaid the money, selling items to recover cash, and adhering to industry regulations.
- Examines article to determine conditions.
- Examine jewelry to determine the carats, size, and weight.
- Handling large sums of cash daily, provide a high level of customer service, based on outstanding communication and interpersonal skills.
- Math calculations, and precentage rate to determine the customer loan amount.
Cashier Team Lead
Academy Sports + Outdoors
Memphis, TN
09.2014 - 11.2017
- Monitor cashier to ensure they are providing prompt, friendly customer service.
- Learn and enforce company policies, procedures, and safety rules.
- Answers telephone and monitors associate use.
- Attends training seminars/webinars as required.
- Performs prices/SKU look-up.
- Responisble for smooth and efficient operations of all register processes and procedures.
- Responisble for supervising cashiers including training, reviewing, and disciplining.
- Distributes work assignments and directs associates.
- Performs closing procedures for cashier and store closing.
- Checks change needs daily and orders change as necessary, paying special attention to events that may impact change deliveries or needs.
- Responsible for cash control in tills and safe.
- Audits cashiers according to Academy's processes and procedures.
- Manages incoming and outgoing merchandise transfers.
- Monitors all cashier drops.
- Completes and submits necessary paperwork in a timely manner.
- Assists Manager on Duty as necessary.
- Reviews schedule on a daily basic to ensure that it is followed.
GRS 1
Disney Call Center
Memphis, TN
02.2013 - 08.2014
- Place guest orders.
- Check on the status of orders for guest.
- Assist guest with questions on a particular product that is sold out.
- Work emails in between calls.
- Track guest orders.
- Assist guest with refunds, credits, and returns.
- Provide the guest with the best quality of customer services.
Control Desk Personnel
PBS
Memphis, TN
07.2010 - 01.2013
- I'm responsible for reviewing the records of the donor screeening, assigning bleed numbers and final container labels, and flagging the donor file for any special testing, notification and/or review.
- Answering the phone and performing donor checks for other centers, also performing computer skills by puting numerous charts and donations dates in the computer.
- Loading prepaid cards with money for donors after each successful donation.
- Traning Monitor, Perform the functions of the position I monitor.
- Monitor and document training of the employees in the assinged area under the direction of the training coordinator.
- Assist the training coordinator as need with RAD implementation, assessments, etc.
- For the approve area.
- Provide direct and indirect supervision for Job Skill training.
- Assist with troubleshooting and/or implementing corrective, as necessary.
- Shipping and Receiving, This position is responsible for packaging and shipping samples and finished plasma units, and the receiving of incoming supplies.
- Record softgoods on incoming Supplies Log as needed, transfer supplies to donor floor.
Assistant Manager
Dollar General
Memphis, TN
12.2008 - 07.2010
- My position was responsible for checking in vendors, making cash drops, doing bank runs, greeting and assisting customers, answering customers questions about any particular item in the store.
- Being a cashier from time to time but mostly spending time in the office doing paperwork, filling invoices in folders, checking emails throughout the day, and also making sure that the store was kept clean, neat and recovery throughout the day.
Customer Service Associate
Family Dollar
Memphis, TN
04.2007 - 11.2008
- This position I held was responsible for cashier, stocking products, operating cash register, making sure store was clean, neat, and free of clutter, and greeting and assisting customers throughout the day.
Customer Service Associate
Exxon
Memphis, TN
12.2005 - 03.2007
- This position I held was responsible for greeting and assisting customers when entering the store, operating cash register and gas pumps, making cash drops, stocking cooler, checking in venders, keeping store parking a lot free of trash, and counting money at the end of shift.
Education
Assistant
Concorde Career College
2009
Skills
- Microsoft
- Office, Data Entry
- Basic
- Cash register
- Cashier
- Charts
- Closing
- Interpersonal skills
- Customer services
- Customer Service
- Data Entry
- Direction
- Filling
- Math
- Merchandising
- Money
- Microsoft
- Office
- Office
- Monitors
- Neat
- Packaging
- Policies
- Processes
- Quality
- RAD
- Receiving
- Retail
- Safety
- Sales
- Selling
- Seminars
- Shipping
- Supervision
- Supervising
- Answer Telephones
- Troubleshooting
- Documentation skills
- Contract writing
- Loan writing
- Training and coaching
- Merchandise appraisals
- Store audits
- Negotiation and communication
- Inventory coordination
- Estimations strength
- Loan coordination
- Legal compliance
- Market trend understanding
- Evaluation abilities
- Team member motivation
- Opening and closing procedures
- Effective customer upselling
- Customer seating
- Merchandising proficiency
- Processing payments
- Staff training and motivation
- Security standards
Personal Information
I'm a people person, with excellent Customer Service Skills.
Timeline
Pawnbroker
EZ PAWN
11.2017 - Current
Cashier Team Lead
Academy Sports + Outdoors
09.2014 - 11.2017
GRS 1
Disney Call Center
02.2013 - 08.2014
Control Desk Personnel
PBS
07.2010 - 01.2013
Assistant Manager
Dollar General
12.2008 - 07.2010
Customer Service Associate
Family Dollar
04.2007 - 11.2008
Customer Service Associate
Exxon
12.2005 - 03.2007
Assistant
Concorde Career College
Similar Profiles
Priscilla GomezPriscilla Gomez
Store Manager at EZ Pawn/Circle Pawn ShopsStore Manager at EZ Pawn/Circle Pawn Shops
greg adamsgreg adams
Lead Pawnbroker at EZ PawnLead Pawnbroker at EZ Pawn
Selene RivasSelene Rivas
Lead Pawnbroker at EZ PawnLead Pawnbroker at EZ Pawn