Sydney Dalton
Durham,NC
Summary
Empathetic and motivated Social Science graduate eager to leverage academic training in behavioral interventions and client support within an applied setting. Committed to utilizing strong communication and problem-solving skills to drive positive behavioral change and enhance organizational effectiveness. Dedicated professional with a solid background in operational management, training, and mentorship, demonstrating a proven ability to manage diverse responsibilities, maintain schedules, and collaborate effectively with individuals from various backgrounds. Prepared to contribute to team success by fostering an inclusive environment that encourages growth and development.
Overview
8
8
years of professional experience
Work History
PAWNBROKER
Picasso Pawn
08.2025 - Current
- Proficient in the use of computer systems for recording loans and inventory management. As well as the ability to assess customer needs by asking probing questions while remaining professional at all times.
- Processed cash, card, and loan transactions accurately using POS systems, managing cash drawers and safes.
- Adept at identifying potential security risks or fraudulent activities related to pawn loan transactions.
- Experienced in handling cash drawer operations including opening, closing the register daily, counting money before, after each shift.
- Able to identify counterfeit currency or forged documents presented by customers during loan application processes.
VOLUNTEER
4 Quarters Basketball & Life Skills Camp
07.2017 - Current
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Developed strong communication skills while providing customer service to visitors at volunteer center.
FULFILLMENT
TARGET
09.2020 - 08.2025
- Continuously optimize store operations through strategic adjustments to inventory flow and team scheduling, enhancing both efficiency and the overall guest experience
- Leads the onboarding and development of new team members, ensuring they are thoroughly trained on company procedures and equipped to provide exceptional guest service
- Oversees all aspects of daily shipping and receiving, ensuring accurate processing, secure handling, and timely delivery of packages
TUTOR
LANGUAGE CONSULTANT
02.2018 - 12.2024
- Provided academic support and mentorship to K-8 students, assisting with homework completion, reinforcing classroom lessons, and fostering a positive learning environment
- Maintained a consistent and structured learning environment, adhering to daily schedules and routines
Education
Bachelor of Science (B.S.) - Behavioral and Social Sciences
North Carolina Central University
12.2024
Associate in Arts (A.A.) -
Durham Technical Community College
12.2021
Skills
- Patience and empathy
- Microsoft
- Time Management
- Creative thinking
- Teamwork
- Verbal and written communication
- Problem-solving skills
- Multi-tasking
- Documentation skills
- Training and coaching
- Recordkeeping skills
- Loan processing
AWARDS
National Honor Society, Dean's List, Summa Cum Laude
Timeline
PAWNBROKER
Picasso Pawn
08.2025 - Current
FULFILLMENT
TARGET
09.2020 - 08.2025
TUTOR
LANGUAGE CONSULTANT
02.2018 - 12.2024
VOLUNTEER
4 Quarters Basketball & Life Skills Camp
07.2017 - Current
Bachelor of Science (B.S.) - Behavioral and Social Sciences
North Carolina Central University
Associate in Arts (A.A.) -
Durham Technical Community College