Kentasia Baskin
Kansas City,MO
Summary
As a goal-driven individual I seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Blue Cross and Blue Shield of Kansas City
07.2022 - 03.2024
- Compliance with HIPAA regulations with first-call resolution towards members accounts by efficiently addressing and resolving healthcare-related issues.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions towards any bills, benefits, claims and appeals etc.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Warehouse Associate
Haldex Brake Products Corporation
04.2021 - 03.2022
- Warehouse daily duties & preparing orders by picking, packing, shipping, receiving, kitting and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Agent
Maximus
12.2019 - 01.2021
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained up-to-date knowledge of federal and government news.
- Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Assembly Line Worker
Woodbridge Corporation
02.2019 - 11.2019
- As a production team member I understood the requirements of having your PPE (personal protective equipment) at all times.
- Inserting components into molds on a moving production line.
- Removing, inspecting, repairing and packaging moving products on conveyor systems.
- Learn multiple jobs to be an asset to different departments.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
Order Processor
Hallmark Cards Distribution Center
07.2015 - 12.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Increased order accuracy with thorough attention to detail when reading and following pick lists.
Education
H.S Diploma -
Southwest Early College Campus
Kansas City, MO05.2015
Skills
- Order Fulfillment
- Product Packaging
- Claims Processing
- Assembly and production
- Health Insurance Verification
- Call center experience
- Warehouse Operations
Timeline
Healthcare Customer Service Representative
Blue Cross and Blue Shield of Kansas City
07.2022 - 03.2024
Warehouse Associate
Haldex Brake Products Corporation
04.2021 - 03.2022
Customer Service Agent
Maximus
12.2019 - 01.2021
Assembly Line Worker
Woodbridge Corporation
02.2019 - 11.2019
Order Processor
Hallmark Cards Distribution Center
07.2015 - 12.2018
H.S Diploma -
Southwest Early College Campus
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