Shermarion Williams
Pensacola
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility Health
09.2022 - 03.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Technical Support Chat Expert
Concentrix
04.2020 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Turbo Tax Chat Expert (Seasonal Tax Season)
Concentrix
01.2022 - 04.2022
Customer Service
VXI Global
04.2016 - 03.2018
- Increased customer service ratings through personable service.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Education
Associate of Arts - Medical Billing & Coding
Virginia College
Mobile, AL03.2018
High School Diploma -
Murphy High School
Mobile, AL05.2014
Skills
- Insurance Verification
- Stress Tolerance
- Follow-up skills
- Claims Processing
- Medical billing knowledge
- Data entry proficiency
- Call center experience
- Medical terminology knowledge
- Healthcare industry understanding
- Multitasking and Organization
- Problem-Solving
- Phone and Email Etiquette
- Insurance Billing
- Call Screening
- Payment Processing
- Relationship Building
- Money Handling
- Medical Billing
- Order Fulfillment
- Salesforce CRM
- Computer Skills
- Billing Adjustments and Refunds
- Following scripts
- Customer service orientation
- Microsoft Office
Timeline
Healthcare Customer Service Representative
Sagility Health
09.2022 - 03.2024
Turbo Tax Chat Expert (Seasonal Tax Season)
Concentrix
01.2022 - 04.2022
Technical Support Chat Expert
Concentrix
04.2020 - 09.2022
Customer Service
VXI Global
04.2016 - 03.2018
Associate of Arts - Medical Billing & Coding
Virginia College
High School Diploma -
Murphy High School
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