Kenterria Addison
West Monroe,LA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Uniforms for You, by leveraging exceptional customer service and problem-solving skills. Excelled in upselling, achieving sales goals, and fostering client retention. Demonstrated expertise in inventory tracking and merchandise display, contributing to a significant increase in repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
Buff City Soap
Monroe, LA
02.2023 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Representative
Uniforms For You
West Monroe, LA
01.2021 - 08.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Mac’s Fresh Market
West Monroe, LA
05.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Beauty Advisor
Ulta Beauty
Monroe, LA
10.2018 - 01.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Arranged merchandise to present visually appealing displays and attract clientele.
Hostess
Texas Roadhouse
West Monroe, LA
11.2015 - 08.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Relayed guest comments or suggestions to manager on duty for further action.
Education
Bachelor Of Arts - Visual And Performing Arts
Grambling State University
Grambling, LA05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Conflict Resolution
- Client Service
- Merchandising understanding
- Inventory Tracking
- Building rapport
- Merchandise Display
- Sales Goals Attainment
- Cold-calling
- Client retention
Timeline
Sales Associate
Buff City Soap
02.2023 - 03.2023
Sales Representative
Uniforms For You
01.2021 - 08.2022
Cashier
Mac’s Fresh Market
05.2020 - 11.2020
Beauty Advisor
Ulta Beauty
10.2018 - 01.2019
Hostess
Texas Roadhouse
11.2015 - 08.2018
Bachelor Of Arts - Visual And Performing Arts
Grambling State University