Senior Branch Manager with over 25 years of progressive experience improving business processes, increasing revenue, retaining loyal and acquiring new customers. Strengths include great friendly customer service, team leadership, able to create and work within a budget, gain and retain product knowledge, problem solving and decision making, self-motivated, adapt to change easily and efficiently, adapted to and excelled at many things over my 32+ years of working
Overview
35
35
years of professional experience
Work History
Maintenance Supervisor
Celle Asset Management (South Ridge Townhomes)
South Jordan, Utah
12.2022 - 06.2026
Supervised maintenance team at South Ridge Townhomes to ensure high-quality service.
Coordinated property inspections and identified repair needs for townhome units.
Managed maintenance schedules and prioritized urgent repair requests for residents.
Trained staff on safety protocols and proper use of maintenance equipment.
Developed preventive maintenance programs to prolong property infrastructure lifespan.
Collaborated with contractors for specialized repairs and renovations on site.
Conducted regular inventory checks of tools and supplies for efficient operations.
Fostered positive relationships with residents to address concerns promptly and effectively.
Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
Maintained clear and safe workspace areas to meet OSHA standards.
Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
Inspected facilities to determine problems and schedule necessary maintenance.
Ordered replacement parts as required to keep machines running efficiently.
Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Ensured that safety regulations were followed by employees while performing maintenance tasks.
Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
Maintained records of repairs and parts inventory usage to optimize future planning efforts.
Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Branch Manager
Keller/Leisure Supply Co.
Midvale, UT
12.1996 - 09.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans periodiclly and for annual reviews.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Created my branches budget annually and worked with my employees to maintain that budget throughout the year.
Grew my branch from a $600,000 location in 1997 to a branch that will do over $7 million dollars in 2022, and I got the branch profitable by the year 2000
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Driver, Warehouse Supervisor
Famillian Pipe And Supply
Sandy, UT
03.1991 - 11.1996
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs as required with a commercial drivers license (CDL).
Loaded and unloaded trucks for deliveries
Checked in and received the products looking for any missing or damaged goods before putting the products on the shelves.
Created and dispatched the trucks for proper and efficient deliveries
Education
High School Diploma -
Jordan High School
Sandy, UT
04-1991
Skills
Teambuilding, able to maintain the longest tenured staff in the company with my core group (6 employees over 12years)
Decision-Making and self-motivated
Flexible and Adaptable, able to multitask
Planning and Coordination
Great Communication skills with customers and fellow employees
Organization and Time Management
Data Entry
Attention to Detail
Problem-Solving
Forklift trained with years of experience
Knowledge of hazmat products and paperwork
Equipment maintenance
Preventive maintenance
Performance management
Customer relationship management
Inventory control
Vendor coordination
Budget management
Team leadership
Employee training
Time management
Emergency response
Employee performance assessment
Supply coordination
HVAC systems
Fire alarm systems
Pool maintenance
Accomplishments
We were a top 5 branch 6 times and a top 10 branch 11 times out of 70+ branches (its grown to over 100 branches in the last 7years)
The 1 and a half years I filled in for my outside salesman I exceeded the sales goals set for me by 191%
Won several manufacturers sales awards for the branch over the years, from Pentair pool products, Milwaukee tools, Hasa pool products, Maytronics...
Grew my branch from a $600,000 non-profitable branch when I took over to a now nearly $7million dollar profitable branch.
Was able to successfully expand our market from just the Salt Lake, Ogden, Provo, Park City area to now we are routinely servicing Colorado, Moab and now St George.