Rosalind Frieson
Antioch,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
Work History
Mortgage Loan Processor
Cornerstone Mortgage & Real Estate Group
Brentwood, TN
01.2005 - 07.2010
- Coordinated document collection from borrowers, ensuring timely submission and processing.
- Communicated with clients to clarify information and resolve discrepancies in loan documentation.
- Utilized mortgage software to maintain accurate records and track loan status updates.
- Reviewed loan applications for completeness and compliance with regulatory requirements.
Customer Service Representative
Vizions Incorporated
Brentwood, TN
08.2010 - 10.2025
- Resolved customer inquiries efficiently through phone and email communication.
- Assisted in training new staff on customer service protocols and tools.
- Conducted follow-up communications to ensure customer satisfaction post-service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Stratford Highschool
Nashville, TNSkills
- Organized and Efficient
- Microsoft Office
- Helpful and Service-Oriented
- Resolving Problems
- Inbound and Outbound Calling
- Customer service
Timeline
Customer Service Representative
Vizions Incorporated
08.2010 - 10.2025
Mortgage Loan Processor
Cornerstone Mortgage & Real Estate Group
01.2005 - 07.2010
High School Diploma -
Stratford Highschool