Summary
Overview
Work History
Skills
Timeline
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Kentrese Thompson

Charlotte,NC

Summary

Dynamic banking professional with proven expertise in branch operations and team leadership at PNC Bank. Recognized for enhancing customer satisfaction through effective issue resolution and staff training. Committed to fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Process Assistant

Amazon
01.2022 - 04.2025
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Implemented safety protocols, reducing workplace incidents and improving overall safety standards.

Lead Bank Teller

PNC Bank
03.2017 - 06.2021
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Customer Service

Marshalls & HomeGoods
08.2014 - 10.2016
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed payment transaction's and return's.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Skills

  • Branch operations
  • Team leadership
  • Professionalism and ethics
  • Staff training and development
  • Organization
  • Open/close drawers
  • Cash handling expertise
  • Data entry
  • Time managment

Timeline

Process Assistant

Amazon
01.2022 - 04.2025

Lead Bank Teller

PNC Bank
03.2017 - 06.2021

Customer Service

Marshalls & HomeGoods
08.2014 - 10.2016

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Kentrese Thompson