Kentrez Jenkins
Cochran
Summary
Dynamic professional with extensive experience as a Sergeant at Bleckley County Sheriff’s Office, excelling in project management and customer service. Proven track record of enhancing team performance and resolving complex issues. Skilled in technical support and problem-solving, consistently achieving operational goals while fostering collaboration among diverse teams. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or with a team to successfully investigate and troubleshoot problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sargeant
Bleckley County Sheriff’s Office
01.2022 - Current
- Supervised staff and inmates during assigned shifts to ensure procedural compliance.
- Conducted roll calls and shift briefings to maintain operational efficiency.
- Directed personnel assignments, managing daily work responsibilities effectively.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Served as Administrative Duty Officer, overseeing institutional operations with diligence.
- Provided exceptional customer service through face-to-face interactions and phone conversations.
Sargeant
Pulaski State Prison
Pulaski, GA
03.2018 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Wireless Specialist
TROC
Cochran
03.2020 - 01.2022
- Exceeded sales quotas, contributing to overall store success in sales performance.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Troubleshot hardware and software issues, ensuring prompt resolution of technical problems.
- Provided technical support, addressing customer inquiries and concerns effectively.
- Executed data transfer and device repair for phones and tablets, maintaining high-quality standards.
- Resolved customer issues related to technical support through effective communication and problem-solving.
- Achieved consistent sales targets through proactive engagement with customers.
Education
Some College (No Degree) - Video Game Design
Full Sail University
Winter Park, FL05-2025
Certificate - Cybersecurity
Google
Online04-2025
High School Diploma -
Bleckley County High School
Cochran, GA01.2017
Certificate - Technical Support
Online Course
Skills
- Virus removal and device repair
- Project management
- Game development
- Network security
- Technical support
- Customer service
- Problem solving
- Training & Development
- Microsoft Word
- Multitasking
- Phone and tablet troubleshooting
- Email configuration
- Data transfer and exchange
- Software installation and updates
- Technical support and assistance
Certification
- CompTIA A+
- Technical Support
- Cyber Security
- CompTIA A+ Core 1 and 2
Main Objective
Seeking a position in the technology field where I can utilize my skills and experience to contribute to the success of the company.
Timeline
Sargeant
Bleckley County Sheriff’s Office
01.2022 - Current
Wireless Specialist
TROC
03.2020 - 01.2022
Sargeant
Pulaski State Prison
03.2018 - 01.2022
Some College (No Degree) - Video Game Design
Full Sail University
Certificate - Cybersecurity
Google
High School Diploma -
Bleckley County High School
Certificate - Technical Support
Online Course
Similar Profiles
Ronjalyn FlemingRonjalyn Fleming
Detention Officer at Bleckley County Sheriff’s OfficeDetention Officer at Bleckley County Sheriff’s Office
Mataio ElvineMataio Elvine
Jailer at Bleckley County Sheriff’s OfficeJailer at Bleckley County Sheriff’s Office
Jo SmithJo Smith
Jail Officer at Bleckley County Sheriff's OfficeJail Officer at Bleckley County Sheriff's Office
Matthew CranfordMatthew Cranford
Forklift Operator at Gilmer WarehouseForklift Operator at Gilmer Warehouse
Travis StriplingTravis Stripling
Handyman Helper at Sammy Peace ConstructionHandyman Helper at Sammy Peace Construction