Kenverlin Galdamez
Beltsville
Summary
Dynamic and customer-centric banking professional with extensive experience in retail, automotive operations, and financial services. Proven ability to deliver exceptional customer experiences, cultivate enduring client relationships, and drive results through meticulous attention to detail and operational efficiency. Recognized for mentoring colleagues, consistently surpassing service expectations, and providing clients with strategic advice to enhance financial well-being. Bilingual and currently pursuing a Bachelor’s degree in Accounting at the University of Maryland Global Campus, offering robust analytical skills and financial acumen to support client-focused initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
10.2024 - Current
- Deliver exceptional, personalized banking experiences by assisting clients with transactions, account management, and financial solutions
- Advise clients on strategies to improve their financial health, including savings, credit, and banking products
- Consistently achieve high customer satisfaction scores by driving survey participation and maintaining top-tier service ratings
- Build and maintain strong client relationships, increasing retention and long-term engagement
- Mentor and support peers by sharing best practices, improving team performance and service quality
- Ensure strict compliance with financial regulations and internal policies
- Assisted clients in navigating account options, ensuring alignment with their financial goals.
Title Clerk
CarMax
04.2024 - 09.2024
- Managed high-volume inbound and outbound phone calls, providing timely updates and resolving customer and dealership inquiries
- Proactively processed and completed vehicle title and registration paperwork, ensuring accuracy and compliance with state regulations
- Maintained organized documentation and tracked deadlines to prevent delays in title processing
- Collaborated with internal teams to streamline workflows and improve operational efficiency
- Demonstrated strong attention to detail while handling sensitive legal and financial documents
- Coordinated with various departments to ensure timely title transfers.
Sales Associate
Best Buy
12.2022 - 12.2023
- Provided expert recommendations on technology products tailored to customer needs
- Consistently met and exceeded sales targets through strategic upselling and cross-selling
- Assisted customers with product setup and troubleshooting, enhancing overall satisfaction
- Maintained a clean, organized, and engaging sales environment
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Accounting
University of Maryland Global Campus
High School Diploma -
Laurel High School
01-2024
Skills
- Customer Service Excellence & Client Relationship Management
- Financial Advising
- Administrative Operations & Documentation
- Problem-Solving & Conflict Resolution
- Team Leadership & Peer Mentorship
- Time Management & Multitasking
- Bilingual Communication (English/Spanish)
- Teamwork and collaboration
- Professionalism
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Title Clerk
CarMax
04.2024 - 09.2024
Sales Associate
Best Buy
12.2022 - 12.2023
Bachelor of Arts - Accounting
University of Maryland Global Campus
High School Diploma -
Laurel High School
Additional Strengths
- Strong interpersonal and communication skills
- Proven ability to thrive in fast-paced, high-performance environments
- Passion for helping customers solve problems