Keny Tatiana Marquez
Santa Ana
Summary
Dynamic Insurance Agent with deep understanding of various insurance products and market strategies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Representative
Iron Assurance Agency Inc
Latham
12.2025 - 05.2026
- Ensured that all documentation related to insurance policies was accurately completed.
- Maintained accurate client records and documentation to meet compliance standards.
- Maintained a thorough understanding of state laws governing insurance policies.
- Participated in training sessions to stay updated on industry trends and regulations.
- Collaborated with departments on special projects to enhance service delivery.
- Created spreadsheets in Microsoft Excel to track data related to customer prospects.
Retention Specialist
Support Services Group
San Francisco
10.2024 - 10.2025
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Managed escalated customer complaints, de-escalating situations to achieve mutually beneficial resolutions.
- Resolved escalated calls efficiently, ensuring satisfactory outcomes for customers and the company.
- Communicated features and advantages of products or services to enhance customer understanding and support sales.
Spanish Medical Interpreter
One World Global Services
Stockton
04.2024 - 10.2024
- Facilitated effective communication by interpreting conversations between Spanish-speaking clients and healthcare providers.
- Acted as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in real time.
- Clarified hospital policies and procedures for patients with limited English proficiency, enhancing understanding and compliance.
- Created and updated glossary of technical terms to facilitate accurate communication and understanding.
- Crafted messages to ensure consistent content, tone, and emotion across communications.
Insurance Agent Assistant
Team by the Minute
Orem
08.2023 - 01.2024
- Gather claims information to process efficiently, expediting settlements in a timely manner for satisfied clients.
- Coordinated with underwriters to ensure timely and accurate issuance of policies for clients.
- Improved customer satisfaction by promptly addressing and resolving insurance-related queries.
- Collaborated with colleagues to achieve team goals, contributing to the overall success of the agency.
- Delivered receptionist services for companies nationwide, ensuring seamless communication between customers and their insurance agents.
Medical Interpreter
Teleperformance
San Salvador
02.2023 - 07.2023
- Ensured clear communication by providing precise interpretation of doctor’s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Facilitated understanding between doctors and patients by accurately translating procedural information.
- Provided empathetic support and professionalism while assisting vulnerable populations, including individuals experiencing trauma and serious health concerns.
- Maintained strict confidentiality by adhering to HIPAA guidelines while ensuring secure handling of sensitive medical information during interpretation.
- Followed ethical codes to protect confidentiality of patient medical information.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Education
Bachelor's - International Relations
Universidad Jose Matias Delgado
Antiguo Cuscatlán12-2027
Skills
- Licensed insurance agent
- Sales techniques
- CRM software
- Client communication
- Time management
- Task prioritization
- Teamwork orientation
- Bilingual fluency
- Program management
- Continuous learning attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Licensed Insurance Representative
Iron Assurance Agency Inc
12.2025 - 05.2026
Retention Specialist
Support Services Group
10.2024 - 10.2025
Spanish Medical Interpreter
One World Global Services
04.2024 - 10.2024
Insurance Agent Assistant
Team by the Minute
08.2023 - 01.2024
Medical Interpreter
Teleperformance
02.2023 - 07.2023
Bachelor's - International Relations
Universidad Jose Matias Delgado