Kenya Anderson
Application Technical Support
Jacksonville,FL
Summary
Telecommunications graduate with extensive experience in technical support, training, and program coordination in public health and healthcare settings. Proficient in cross-functional team leadership, user support, and system implementation. Recognized for critical thinking and multitasking abilities, with a strong commitment to community service delivery.
Overview
18
18
years of professional experience
Work History
Application Technical Support Team Lead
Florida Department of Health
Tallahassee, FL
09.2022 - Current
- Lead all incoming support tickets and user requests for the AIDS Information Management System (AIMS).
- Collaborate with developers on the launch of the Patient Care Fiscal Monitoring and Reporting System (PCFMRS).
- Conduct system testing and provide actionable feedback.
- Develop training manuals and conduct system demos for AIMS and PCFMRS.
- Create/manage user accounts and lead user training sessions.
- Organize meetings and document outcomes; submit Database Change Requests (DCR) and Project Backlog Items (PBI).
- Maintain Smart Sheets and data reports for insights
HOPWA State Housing Coordinator
Florida Department of Health
Tallahassee, FL
03.2021 - 09.2022
- Managed state-wide HOPWA contracts and procurement planning.
- Reviewed sponsor budgets and monitored expenditures.
- Delivered technical assistance and coordinated service delivery based on client needs.
FOCUS Linkage Specialist
Duval County Health Department / UF Health Jacksonville
Jacksonville, FL
07.2020 - 11.2020
- Identified and linked Hepatitis C and HIV-positive ER patients to care.
- Maintained care continuity and reported outcomes to Gilead monthly.
Donor Recruiter
LifeSouth Community Blood Centers
Jacksonville, FL
09.2019 - 04.2020
- Built and managed community accounts to meet monthly donation goals.
- Recruited donors and supported local hospital blood supply needs.
ADAP Premium Assistance Coordinator
Florida Department of Health
Tallahassee, FL
10.2018 - 09.2019
- Liaison between ADAP, third-party payment vendors, and insurers.
- Managed premium payments and assisted with client enrollments.
Data Entry Supervisor
Florida Department of Health
Tallahassee, FL
06.2017 - 10.2018
- Oversaw HIV/AIDS data entry for CDC reporting (CTLS system).
- Supervised data entry staff and maintained
- Conducted system testing and managed timesheets.
Support Technician
UF Health Shands Hospital
Gainesville, FL
07.2014 - 05.2017
- Provided direct and indirect patient care support.
- Maintained medical inventory and ensured unit readiness.
Administrative Assistant
UF Health Shands Hospital
Gainesville, FL
12.2013 - 06.2014
- Scheduled clinical trial participants and managed study logistics.
- Conducted patient outreach and coordinated lab submissions.
Data Processor & Purchasing Coordinator
Tower Hill Insurance Group
Gainesville, FL
10.2007 - 11.2012
- Handled policy changes, trained new staff, and managed vendor relations.
- Tracked and reported monthly company expenditures.
Education
Bachelor of Science - Telecommunications
University of Florida
Gainesville, FL12.2017
Associate of Arts - Journalism
Santa Fe College
Gainesville, FL12.2013
Skills
- Multitasking and organization
- System testing and implementation
- User account management
- Stakeholder engagement
- Problem solving and critical thinking
- Team leadership
- Time management
- Ticketing system expertise
- Customer support management
- Software and application support
- Technical training and support
- Program coordination and development
- Data systems management
- Documentation and report writing
Activities
- Experienced writer with skills in editing, directing, and scriptwriting.
- Recognized for leadership, efficiency, and meeting critical deadlines.
- Passionate about professional growth and continuous learning.
- Avid reader and book collector.
References
References available upon request.
Timeline
Application Technical Support Team Lead
Florida Department of Health
09.2022 - Current
HOPWA State Housing Coordinator
Florida Department of Health
03.2021 - 09.2022
FOCUS Linkage Specialist
Duval County Health Department / UF Health Jacksonville
07.2020 - 11.2020
Donor Recruiter
LifeSouth Community Blood Centers
09.2019 - 04.2020
ADAP Premium Assistance Coordinator
Florida Department of Health
10.2018 - 09.2019
Data Entry Supervisor
Florida Department of Health
06.2017 - 10.2018
Support Technician
UF Health Shands Hospital
07.2014 - 05.2017
Administrative Assistant
UF Health Shands Hospital
12.2013 - 06.2014
Data Processor & Purchasing Coordinator
Tower Hill Insurance Group
10.2007 - 11.2012
Bachelor of Science - Telecommunications
University of Florida
Associate of Arts - Journalism
Santa Fe College
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