KENYA ARCOS-MORAN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Courtesy clerk
Ralphs
09.2021 - 07.2022
- Bagging groceries, organizing merchandise, helping out customers, collecting shopping carts, cleaning (taking out trash, sweeping)
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Cashier
El Pollo Loco
01.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
El Pollo Loco
01.2017 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Nursing Education
Los Angeles Trade Tech College
Los Angeles, CADiploma -
Los Angeles High School
Los Angeles, CA01.2022
Skills
-Stock management
-Computer Skills
-POS system operations
-Safety awareness
-Effective Communication
-Safety awareness
-Teamwork and Collaboration
-Customer Service
Timeline
Courtesy clerk
Ralphs
09.2021 - 07.2022
Cashier
El Pollo Loco
01.2021 - 07.2021
Cashier
El Pollo Loco
01.2017 - 01.2020
Nursing Education
Los Angeles Trade Tech College
Diploma -
Los Angeles High School
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