Kenya Besley
Union City,NJ
Summary
Dynamic hospitality expert with extensive experience in bar management and operations in high volume lounges and nightlife venues.. Skilled in curating an elevated guest experience, managing high clientele with precision and composure. Committed to enhancing guest experiences and driving operational success in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Mira
New York, NY
05.2025 - 02.2026
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new team members on menu items and service protocols to enhance performance.
- Proved successful working within tight deadlines and a fast-paced environment.
Lead Bartender/ Waitress
Victory Lounge
New York, NY
02.2022 - 02.2025
- Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
- Collaborated with culinary teams to launch menus boosting event attendance and foot traffic by 40%.
- Maintained compliance with health and safety regulations, promoting a safe environment for staff and patrons.
- Increased overall revenue by optimizing food and beverage offerings and pricing strategies, contributing to a measurable uplift in daily sales.
- Implemented inventory management processes to optimize stock levels and reduce waste.
VIP Bottle Server
Taj Lounge
New York, NY
11.2016 - 04.2022
- Managed bottle service operations, coordinating with bartenders and kitchen staff for seamless execution.
- Carried out complete opening, closing and shift change duties working efficiently with teams ready to meet customer needs.
- Trained and mentored junior servers on best practices in customer service and product knowledge.
- Implemented efficient workflow processes to enhance speed of service during high-demand events.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Delivered exceptional service to VIP guests, ensuring personalized experiences and satisfaction.
Skills
- Strong multitasking
- Customer service
- Attention to detail
- Cash handling
- Hospitality service expertise
- Complex Problem-solving
Certification
TIPS Certification
Timeline
Waitress
Mira
05.2025 - 02.2026
Lead Bartender/ Waitress
Victory Lounge
02.2022 - 02.2025
VIP Bottle Server
Taj Lounge
11.2016 - 04.2022