Kenya Bragg
Atlanta,GA
Summary
Organized and Dependable Professional with experience in operations, reporting and customer service within transportation and security industries. Skilled in data entry, communication, and problem resolution in high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bus Operator
Metropolitan Rapid Transit Authority
Atlanta, GA
06.2023 - Current
- Operated transit vehicles safely and efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during all operations.
- Assisted passengers with boarding, disembarking, and addressing inquiries promptly.
- Conducted pre-trip inspections to verify vehicle readiness and report maintenance issues.
- Obtained CDL Class B with tanker endorsement in 2023
Armed Messenger
GardaWorld Cash Services
Oakland, CA
10.2020 - 06.2023
- Transported and secured large volumes of cash and valuables between designated locations.
- Conducted thorough risk assessments to ensure safe delivery routes and procedures.
- Maintained accurate records of all transactions and deliveries for accountability.
- Collaborated with team members to optimize logistics and improve operational efficiency.
Account Manager
GardaWorld Cash Services & Security Division
Atlanta, GA
03.2022 - 06.2022
- Promoted From Armed Messenger position based on performance and leadership.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Facilitated training sessions for new team members on account management processes.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Science - Mass Media Communications, Film, Radio and Television
Clark Atlanta University
Atlanta, GASkills
- Operations
- Client Relations
- DOT regulations compliance
- Customer service
- Documentation and reporting
- Team Training
Certification
- Licensed CDL Class B With Tanker and Hazmat Endorsement- Tanker endorsement 2023 and Hazmat Endorsement 2026
Timeline
Bus Operator
Metropolitan Rapid Transit Authority
06.2023 - Current
Account Manager
GardaWorld Cash Services & Security Division
03.2022 - 06.2022
Armed Messenger
GardaWorld Cash Services
10.2020 - 06.2023
Bachelor of Science - Mass Media Communications, Film, Radio and Television
Clark Atlanta University