Kenya Croft

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Managed opening and closing procedures. Motivated crew to enhance performance- enforce efficiency and consistently.
• Oversaw till counting, inventory checks, and facilitated effective communication with crew and customers.
• Developed strong customer relationships through effective communication.
• Opened new shops in several states while conducting employee training with positive reinforcement and encouraging coaching.
• Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
• Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment!

• Executed daily shop opening and closing procedures.

•Provided excellent customer service by greeting customers and meeting quality expectations.

•Prepared shop environment for daily operations with efficient setup.

•Established team priorities, maintained schedules and monitored performance.

•Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

•Assisted in organizing and overseeing assignments to drive operational excellence.

• Supported patrons in fulfilling their purchasing needs.

• Conducted thorough inspections to ensure accurate financial reporting.

• Contributed to increasing audience engagement through targeted content. • Enhanced social media marketing strategies.

• Supported implementation of digital marketing campaigns across platforms.

• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• Entered paperwork data daily and assisted with inventory orders.

• Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Processed data accurately and ensured readiness for each shift.

• Delegated tasks for a seamless shift transition, ensuring smooth operations throughout the day.

• Promoted positive shop atmosphere to ensure smooth operations during high-pressure environments.