Kenya Dorsey
Napoleonville,United States
Summary
Customer Service Representative with over 3 years of experience, adept at enhancing customer satisfaction and retention rates. Previously managed complex customer service scenarios at Redcross, achieving a 95% satisfaction rate and improving retention by 20%. At Victoria Secret, increased sales by 20% through strategic market analysis and innovative engagement techniques, while also leading inventory management efforts that cut costs by 15%.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Director
Victoria Secret
08.2023 - 01.2024
- Applied analytical skills to enhance data insights, driving business success at Victoria Secret.
- Delivered high-quality results in fast-paced environments, meeting tight deadlines consistently.
- Managed complex projects with meticulous attention to detail, ensuring operational efficiency.
- Facilitated team development through mentorship, boosting overall productivity.
- Oversaw inventory management, reducing costs by 15% through strategic analysis.
- Increased sales growth by 20% through innovative market strategies.
- Pioneered new customer engagement techniques, enhancing brand loyalty.
- Utilized market data to forecast trends and adjust sales tactics effectively.
- Led team to exceed sales targets through dynamic leadership and motivation.
Customer Service Specialists
Redcross
06.2021 - 02.2022
- Spearheaded customer inquiries resolution at Redcross
- Achieved 95% customer satisfaction rate
- Leveraged CRM software to streamline processes
- Resolved complex issues, improving customer retention by 20%
- Impacted customer loyalty positively
- Remote
Education
High School Diploma -
Thibodaux High School
05.2014
Skills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Deal closing
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
English
Timeline
Sales Director
Victoria Secret
08.2023 - 01.2024
Customer Service Specialists
Redcross
06.2021 - 02.2022
High School Diploma -
Thibodaux High School