Kenya Fleurimond
Miami
Summary
Dedicated and customer-focused professional with over 13 years of experience in transportation, public service, mail operations, and utility services. Strong background in communication, customer relations, administrative support, and problem-solving. Proven ability to interact effectively with diverse populations, manage high-volume workloads, and maintain professionalism in fast-paced environments. Seeking a position as a Communication Specialist where strong interpersonal, organizational, and communication skills can contribute to organizational success.
Overview
23
23
years of professional experience
Work History
Mail Handler
USPS
Miami Gardens
12.2023 - Current
- Ensured high productivity and accuracy standards in mail handling operations.
- Process, sort, and distribute mail accurately and efficiently.
- Supported mail distribution and logistics processes to streamline operations.
- Collaborated with team members to achieve daily operational goals.
- Adhere to safety procedures and postal regulations.
Cashier
Publix
Miami
04.2023 - 01.2024
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer transactions efficiently at the checkout register.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout areas and surrounding displays.
Meter Reader
Miami Dade Water and Sewer
Miami
04.2022 - 04.2023
- Collected and recorded water meter readings for residential and commercial properties to ensure accurate billing.
- Addressed customer inquiries on water usage and billing concerns to enhance customer satisfaction.
- Reported irregular meter readings and service issues.
- Reported irregular meter readings and service issues to facilitate timely resolution and maintain service quality.
- Demonstrated strong communication and customer service skills in the field.
Bus Operator
Miami Dade Transit
Miami
11.2011 - 04.2022
- Transported passengers safely, ensuring on-time arrivals and compliance with safety regulations.
- Provided customer service to passengers from diverse backgrounds, enhancing overall travel experience.
- Communicated route information, service updates, and safety procedures.
- Addressed passenger concerns and resolved conflicts, fostering a positive environment onboard.
- Maintained accurate reports and operational documentation.
Communications Specialist
PRC
Miami
08.2003 - 10.2011
- Managed internal and external communications for community programs and public outreach initiatives.
- Assisted with media relations, public announcements, and promotional campaigns.
- Prepared correspondence, reports, newsletters, and informational materials for stakeholders and the public.
- Collaborated with departments to ensure consistent messaging and effective communication strategies.
- Coordinated meetings, community events, and public presentations.
- Utilized verbal and written communication skills to resolve concerns and improve customer satisfaction.
- Developed strong relationships with community members, clients, and organizational partners.
Education
Eminence High School
Eminence, KYSkills
Experienced professional with over 13 years in transportation, public service, mail operations, and utility services Expertise in communication, customer relations, and administrative support Skilled in managing high-volume workloads and effectively engaging with diverse populations Pursuing a Communication Specialist role to leverage organizational and communication skills for enhanced operational success
Experienced professional with over 13 years in transportation, public service, mail operations, and utility services Expertise in communication, customer relations, and administrative support Skilled in managing high-volume workloads and effectively engaging with diverse populations Pursuing a Communication Specialist role to leverage organizational and communication skills for enhanced operational success
Accomplishments
- USPS Mailing and Shipping Procedures Training
- Workplace Safety and Hazard Communication Training
- Customer Service Excellence Certificate
References
References available upon request.
Timeline
Mail Handler
USPS
12.2023 - Current
Cashier
Publix
04.2023 - 01.2024
Meter Reader
Miami Dade Water and Sewer
04.2022 - 04.2023
Bus Operator
Miami Dade Transit
11.2011 - 04.2022
Communications Specialist
PRC
08.2003 - 10.2011
Eminence High School