Kenya Ford
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
Extended Stay America
South Fulton, GA
04.2023 - Current
- Supervised daily operations to ensure guest satisfaction and team efficiency.
- Trained new team members in company policies and customer service standards.
- Resolved guest complaints promptly to maintain service quality and reputation.
- Collaborated with management on operational improvements for overall efficiency.
Assistant General Manager
Hoilday Inn Suites
Peachtree City, Georgia
06.2020 - 02.2023
- Managed daily hotel operations and ensured compliance with company standards.
- Oversaw staff scheduling and optimized team performance for guest services.
- Addressed guest inquiries and resolved issues to maintain customer satisfaction.
- Assisted in budgeting and financial planning for operational expenses.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Front Desk Supervisor
Hilton Peachtree City & Conference Center
Peachtree City, Georgia
10.2012 - 06.2022
- Supervised front desk operations and ensured high-quality guest service.
- Trained and mentored front desk staff on customer service best practices.
- Assisted in scheduling staff shifts to optimize coverage during peak times.
- Greeted and welcomed guests in a friendly, professional manner.
Education
High School Diploma -
Banneker High School
College Park, GA05-2024
Skills
- Strong Organization
- Cash handling experience
- Customer Service
- Flexible and Adaptable
Languages
English
Professional
Affiliations
I volunteer at my school, Banneker High School Safe Center
February 2024 - May 2024
- Assisted in organizing and stocking food and clothing supplies for community members during lunchtime hours
- Ensure a welcoming and safe environment by maintaining cleanliness and helping victors feel comfortable.
- Provided feedbacks to original organizer during their vasts, highlighting the center's positive impacts and the sense of comfort and safety it provided to the visitors.
- Collaborated with fellow volunteers to efficiently mange resources and address any concerns that arose.
Accomplishments
I was honors in my advanced math and english
[Banneker High School]
- Recognized for maintaining an AB average throughout entire school year
Certification
High School Diploma
Banneker High School
August 8/8/23 -May 5/16/24
Timeline
Team Lead
Extended Stay America
04.2023 - Current
Assistant General Manager
Hoilday Inn Suites
06.2020 - 02.2023
Front Desk Supervisor
Hilton Peachtree City & Conference Center
10.2012 - 06.2022
High School Diploma -
Banneker High School
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