Summary

Overview

Work History

Education

Skills

Timeline

Maria Oden

Detroit,MI

Summary

Organized Unit Secretary offers 6 years of healthcare operations support. Coordinates and executes administrative document management and appointment coordination. Organizes and maintains nursing station to promote efficiency and high-quality care delivery. Willing to take on any task to support team and help business succeed. Offers strong clerical support and customer care responsibility.

Overview

years of professional experience

Work History

Team Lead

Lear Corps

10.2023 - 02.2025

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Worked different stations to provide optimal coverage and meet production goals.

Unit Secretary

Autumn Woods

07.2021 - 01.2024

Received all incoming phone calls, took necessary action, and directed messages accordingly
Supported unit administrative needs and clerical functions
Maintained neat and organized nurses' station, including supply replenishment
Triaged incoming calls, taking detailed messages and forwarding calls to appropriate departments
Managed incoming requests for appointments in an efficient manner.
Monitored changes in event dates and times and communicated updates accordingly.
Scheduled and confirmed appointments.
Completed day-to-day duties accurately and efficiently.

Machine Operator

LG Electronics

09.2021 - 08.2023

Met quality assurance standards with regular inspections and returned low-quality work for recycling or disposal
Maximized machine uptime with well-coordinated preventive maintenance and repair actions
Prevented malfunctions with quick machine adjustments based on sounds and vibrations
Adjusted machines based on job specifications

Call Center Representative

GSSI OnStar

08.2018 - 01.2021

Offered actionable solutions for customer concerns by following internal database prompts and company scripts
Completed routine transactions for customers such as opening accounts and processing payments
Met inbound customer needs while maintaining strict performance targets
Delivered accurate organizational information about products, services and procedures
Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Medical Receptionist

Michigan Medical Group

03.2015 - 07.2019

Helped patients by telephone and in-person to resolve various billing and scheduling issues
Protected patient data through strict compliance with HIPAA requirements
Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly
Offered additional support and assistance to patients with limitations

Assembly Line Production Worker

Bridgewater Interiors

03.2017 - 05.2019

Followed manufacturing instructions and customer specifications to build compliant products
Inspected line continuously and removed deficient products for rework or reclamation
Documented information on production counts and error rates for sound recordkeeping
Learned new processes for assembly and equipment operations to support overall factory success