Kenya Foster
Rocky Mount,NC
Overview
3
3
years of professional experience
Work History
Fraud and Risk Analyst
State Employee’s Credit Union
Rocky Mount, NC
07.2023 - Current
- Greeted customers in a friendly and professional manner.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Investigated and reported on potential fraud cases.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
- Provided technical support in the investigation of suspected fraudulent transactions.
- Participated in training sessions regarding best practices for detecting, preventing, and investigating fraud.
- Provided regular reports on identified trends in fraud cases.
- Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Served as primary contact for fraud claim inquiries.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Consumer Support Specialist II
TRUIST
Wilson, NC
12.2021 - 09.2023
- Provided teammate to consumers via phone, email and chat.
- Demonstrated excellent problem-solving skills by resolving consumer inquiries in a timely manner.
- Investigated escalated cases and provided solutions to difficult customer service issues.
- Developed relationships with teammates through friendly conversations and helpful advice.
- Responded promptly to teammate inquiries utilizing various communication channels such as email, telephone, or live chat support.
- Adhered strictly to company policies when dealing with sensitive customer data or confidential information.
Education
High School Diploma -
Southern Nash High School
Bailey, NC12-2008
Skills
- Fraud and anomaly analysis
- Fraud Detection
- Transaction review
- Fraud patterns
- Telephone and email etiquette
- Effective Communication
- Dispute Resolution
- Verbal and written communication
- Activity monitoring
Timeline
Fraud and Risk Analyst
State Employee’s Credit Union
07.2023 - Current
Consumer Support Specialist II
TRUIST
12.2021 - 09.2023
High School Diploma -
Southern Nash High School