Kenya Greer
Milwaukee,WI
Summary
Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs.
Overview
21
21
years of professional experience
Work History
Receptionist
Milwaukee Rehabilitation Hospital
10.2022 - Current
- Courteously answers, routes and screens outside calls to the proper department or extension number, transfers calls, takes accurate messages and/or holds calls when necessary
- Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed
- Pages code blue, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol
- Maintains a file of hospital personnel and departments by name and extension number as well as phone numbers of hospitals within the area
- Receives disaster information, notifies proper personnel and departments
- Signals all clear when appropriate.
Accounts Payable Assistant
Aurora Health Care
09.2017 - 04.2024
- Maintained and coordinated all current and historical Accounts Payable files
- Created and maintained file folders on an ongoing basis
- Provided basic clerical support to include copying, preparing overheads and labels, faxing, etc
- Sorted inter departmental and outside mail on a daily basis
- Distributed mail to appropriate area of responsibility
- Opened, date stamped and sorted Accounts Payable invoices, and distributed to appropriate Accounts Payable staff
- Ensured accuracy of payments by matching check copies to invoices and verified dollar amounts using calculator
- Ordered office supplies and monitored inventory of supplies for Accounts Payable
- Performed data entry and processed invoices
- Retrieved and filed Accounts Payable check copies and invoices to include retrieval from off site storage facilities
- Filed all paid invoices and coordinated year end file moving.
Customer Service Representative
Us Cellular
05.2015 - 09.2017
- Understand, practice and exemplify the values and behaviors of the Dynamic Organization
- Responded to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call
- Troubleshooted first-level wireless technical issues
- Conduct thorough customer needs analysis and provide value-driven recommendations of products and services
- Supported a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call-handling
- Demonstrated openness and flexibility in adapting to the needs of individual callers, including dissatisfied, first-time users, etc
- Recognized and acted upon opportunities to offer enhanced services (for example, accessories or calling features)
- Worked with other U.S
- Cellular associates, departments and functions in a professional, courteous, and collaborative fashion
- Proactively identify customer needs by reviewing customer accounts and inquire to develop product/service solutions that retain and grow the customer relationship.
Executive Administrative Assistant
Éclat Enterprise
03.2014 - 05.2015
- Produced information by editing, retrieving, copying, and transmitting text, data, and graphics
- Used excel to create, modify, and maintain reports, perform V-lookups, and conduct mail merges
- Maintained appointments by planning and scheduling meetings, conferences, teleconferences, and travel
- Attended meetings and took and disbursed meeting minutes
- Attended events in executive’s absence
- Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
I-Consumer Customer Service Associate
Fidelity Information Services (FIS)
07.2011 - 10.2012
- Utilized effective phone behavior while responding to high volume inquiries about products and services
- Troubleshoot customer problems and resolve them in an effective manner using company resources
- Followed up on escalated issues for coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Tracked and documented inbound support requests and ensures proper notation of customer discrepancies
- Met the quality standards demanded by the employer while demonstrating accountability and dependability.
Community Resource Specialist
Impact 211
01.2011 - 05.2011
- Assisted callers by providing resources such as food pantries, meal sites, clothing, rent assistance, utility bill payment assistance, and other public assistance entitlement programs
- Provided intervention and assessment of housing crisis that may lead to homelessness
- Conducted random screenings of 2-1-1 callers on alcohol use, assessed potential health risks, and provided resource information and referrals
- Assessed effectiveness of referrals, determined the callers’ satisfaction with 2-1-1, while offering additional help
- Referred callers to counseling, outreach services, and emergency shelters according to emergency needs.
Assembly Fault Indicator
Cooper Power System
11.2003 - 01.2009
- Soldered surface mount boards for CAT scan machines inside hospitals
- Thoroughly tested and examined parts for product safety and inspection checks
- Carefully packed finished parts and manuals for warehouse delivery
- Worked cooperatively in teams to execute day-to-day tasks
- Cross checked product order sheet to confirm internal stock availability.
Education
Associate of Applied Science - Human Services
Milwaukee Area Technical College
Milwaukee, WI05.2011
Skills
- Active Listening Skills
- Detail-Oriented
- Strong Communicator
- Adaptive Team Player
- Proficient in Microsoft Office
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Other Experience
- WCTC, Grow Your Business Expo (06/04/2014)
- Manpower, Small Business Conference (06/03/2014)
- Salvation Army, Toys for Tots (12/19/2013)
- 2-1-1 IMPACT, Volunteer (12/2011 – 06/2012)
References Available
References available upon request.
Timeline
Receptionist
Milwaukee Rehabilitation Hospital
10.2022 - Current
Accounts Payable Assistant
Aurora Health Care
09.2017 - 04.2024
Customer Service Representative
Us Cellular
05.2015 - 09.2017
Executive Administrative Assistant
Éclat Enterprise
03.2014 - 05.2015
I-Consumer Customer Service Associate
Fidelity Information Services (FIS)
07.2011 - 10.2012
Community Resource Specialist
Impact 211
01.2011 - 05.2011
Assembly Fault Indicator
Cooper Power System
11.2003 - 01.2009
Associate of Applied Science - Human Services
Milwaukee Area Technical College