KENYA HAMPTON
Anna
Summary
Results-driven customer service professional with 8 years of experience in operations support and team leadership. Holds a Bachelor of Science in Healthcare Management, specializing in patient care and healthcare operations. Skilled in effective communication, problem resolution, documentation accuracy, and enhancing team performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Zone Lead
At Home
Dallas
06.2024 - Current
- Lead daily operations in a high-volume environment while supporting team productivity and customer satisfaction.
- Train and support associates on operational procedures, safety standards, and workflow expectations.
- Handle escalated customer concerns and resolve issues professionally.
- Maintain inventory accuracy, documentation, organization, and operational standards.
- Collaborate across departments to ensure efficient workflow and positive customer experiences.
- Demonstrate leadership, multitasking, and problem-solving skills in a fast-paced setting.
To-Go Specialist
Outback Steakhouse
Dallas
03.2018 - 03.2022
- Managed high-volume customer orders with a strong focus on accuracy and attention to detail.
- Processed transactions and managed customer interactions to ensure a positive experience.
- Utilized strong communication and multitasking skills to navigate a fast-paced environment effectively.
- Coordinated with team members to optimize service delivery and enhance workflow support.
- Maintained sanitation, cleanliness, and safety standards.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO02.2024
Skills
- Operational Oversight
- Process Improvement
- Resource Allocation
- Data Analysis
- System Management
- Scheduling
- Documentation
- Time Management
- Leadership
- Team Coaching
- Customer Service
- Team Collaboration
- Conflict Resolution
- Communication
- Problem Solving
- Microsoft Office
Additional Qualifications
- Flexible availability including evenings, weekends, and PRN shifts
- Interested in Patient Care Technician, Patient Access, Registration, Medical Receptionist, and Healthcare Support roles
- Experienced working in team-oriented, customer-focused environments
- Committed to providing excellent service and building a long-term healthcare career
Timeline
Zone Lead
At Home
06.2024 - Current
To-Go Specialist
Outback Steakhouse
03.2018 - 03.2022
Bachelor of Science - Healthcare Management
Colorado Technical University