Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
KENYA HENRY
Summary
Overview
8
years of professional experience
1
Certification
Work History
George Washington University Hospital
Customer Service Liaison
06.2019 - Current
Job overview
- Oversee the receptionist area, including answering phone calls, greeting walk-in patients, sorting incoming mail and performing various office tasks such as data entry, filing, billing and coding to update patient files
- Gather data both written and orally, and elaborating in spreadsheets, charts, and or power point presentations
- Traveled upon request to the company's other facilities to train a group of two – four people in the use of the company software and applications for daily use
- Verify Medicare, Medicaid, HMO, PPO insurances, including processing Pre-authorizations
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers, and Patient Care Techs
- Handled customer inquiries and suggestions courteously and professionally.
Entertainment Cruises
Senior Deckhand
03.2019 - 08.2021
Job overview
- Vessel maintenance including, but not limited to: aesthetics, plumbing, electrical, water (potable, raw, black, and gray) fire suppression, communications, and navigation systems
- Operate and maintain ship equipment such as engines and generators, winches, HVAC systems and bridge equipment
- Managed six to ten deck crew members, assigning each member a discrete task to ensure that the
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
Prince George's Fire Department
Volunteer Firefighter
01.2020 - 08.2020
Job overview
- Administered first aid and conducted emergent response management.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Providence Health System
Internship Student
06.2017 - 08.2018
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients and helped with discharge procedures.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Conducted hospital tours, providing information and answering questions about patient care.
- Transported patients between rooms and appointments or testing locations.
The Urban Alliance Washington
Student Intern
08.2015 - 08.2018
Job overview
- Attend weekly professional development workshops with tops ranging from networking to financial literacy
- Deliver a 7-minute presentation reflecting on the internship experience to a panel of judges and community partners
- Planned community events, bi-monthly alumni panels
- Gained operational knowledge and supported departmental needs.
- Conducted extensive research for startup company projects.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Children's National Health System Washington
Intern
08.2016 - 08.2017
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Supported needs of 30+ residents under long-term care.
- Prepared project presentations and reports to assist senior staff.
- Provided support and companionship to patients in need of assistance.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Education
Trinity Washington UniversityWashington, DC
Bachelor of Science from Occupational Therapy Assistance
05.2025
University Overview
UNIVERSITY OF THE DISTRICT OF COLUMBIA
Associates of Science
05.2023
University Overview
Ballou High SchoolWashington, DC
High School Diploma
06.2016
University Overview
- Dean's List Fall,2014
- Honor Roll Fall and Spring 2013-2016
- DC Achievers Scholarship Recipient
- Comcast Scholarship Recipient
- DC Achievers Bill and Melinda Gates Scholarship Recipient
- Economic Club of Washington Scholarship Recipient
- HerbBlock Scholarship Recipient
- DC Futures Scholarship Recipient
- New Futures Scholarship Recipient
- 3.9 GPA
- Ranked in Top 3% of class
- Study Abroad: Zambia,Africa
Skills
- Inpatient Registration
- Family Support and Assistance
- MEDITECH EHR Software
- Medical Triage
- Emotional Development
- Health Needs Education
- Patient Engagement
- Administrative Skills
- Customer Satisfaction
- Preventative Care
- Conflict Mediation
- Manage Cases
Certification
FEMA (Introduction to the National Incident Management System) – January 2020 OSHA 29 CFR (Occupational Safety and Health Standards) – January 2020 First AID , CPR and AED - May 2019
Timeline
Volunteer Firefighter
Prince George's Fire Department
01.2020 - 08.2020
Customer Service Liaison
George Washington University Hospital
06.2019 - Current
Senior Deckhand
Entertainment Cruises
03.2019 - 08.2021
Internship Student
Providence Health System
06.2017 - 08.2018
Intern
Children's National Health System Washington
08.2016 - 08.2017
Student Intern
The Urban Alliance Washington
08.2015 - 08.2018
Trinity Washington University
Bachelor of Science from Occupational Therapy Assistance
UNIVERSITY OF THE DISTRICT OF COLUMBIA
Associates of Science
Ballou High School
High School Diploma
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