Kenya Higginbottom
Summary
Dynamic Logistics Specialist with ST Engineering, adept at optimizing inventory management and enhancing customer satisfaction through effective communication and problem-solving. Proven track record in logistics coordination and conflict resolution, ensuring timely shipments and minimal stockouts. Proficient in logistics software, driving operational efficiency and fostering team collaboration.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Logistics Specialist
ST Engineering
01.2024 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Provided customers with status updates for tracked packages.
- Prepared and presented reports to management on logistics performance.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Tracked orders and notified customers of status or potential delays.
Commercial Truck Driver
Semi Transport
05.2022 - 03.2023
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Commercial Truck Driver
US Express
05.2022 - 08.2022
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
Billing and Insurance/Access Care Representative
Usa Physician Group
05.2012 - 07.2021
- Expedited claims processing timeframes through diligent verification of patient eligibility and benefit coverage details.
- Enhanced patient experience by efficiently managing appointments and addressing concerns.
- Contributed to higher patient satisfaction rates with prompt attention to inquiries and concerns.
- Improved operational workflows within the department by providing input on policy and procedure development, as well as participating in regular team meetings to discuss areas requiring improvement.
- Provided outstanding and professional customer service to promote positive patient experience.
- Ensured seamless transitions of care for patients by promptly communicating relevant information between providers, case managers, and insurance companies.
- Assisted in reducing wait times by effectively prioritizing and scheduling appointments.
- Screened and referred incoming phone calls and clinic visitors to confirm accurate, timely and positive clinic communication, facilitation and presentation.
- Facilitated a positive clinical environment by maintaining an organized reception area and assisting with general office duties as needed.
- Safeguarded patient confidentiality by diligently adhering to HIPAA regulations during all interactions.
Radiology Clerk
Children & Women Hospital
08.2010 - 05.2012
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
Radiology Clerk
Mobile Infirmary Medical Center
05.1996 - 08.2010
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
Education
Associate of Science - Political Science
Bishop State Community College
Mobile, AL05-1995
Skills
- Logistics coordination
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Resolving problems
- Proficient with [logistics software]
- Clerical experience
Certification
Class A CDL
Timeline
Logistics Specialist
ST Engineering
01.2024 - Current
Commercial Truck Driver
Semi Transport
05.2022 - 03.2023
Commercial Truck Driver
US Express
05.2022 - 08.2022
Billing and Insurance/Access Care Representative
Usa Physician Group
05.2012 - 07.2021
Radiology Clerk
Children & Women Hospital
08.2010 - 05.2012
Radiology Clerk
Mobile Infirmary Medical Center
05.1996 - 08.2010
Associate of Science - Political Science
Bishop State Community College
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