Open To Work
Kenya Morris
Copious Closet
Glen Allen,VA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service Representative
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
9
years of professional experience
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Cashier
3 Months- Managed cash register operations, ensuring accuracy in cash handling and balancing daily receipts.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in training new staff on operational procedures and best practices for service excellence.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Retail Supervisor/Manager
8 Years 9 Months- Tracked sales and service activities, preparing daily reports that informed management decisions.
- Provided information to in-store guests and addressed questions to enhance customer experience and support sales.
- Advised customers on products, considering special needs or wants to improve satisfaction.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Call Center Agent
2 Years 6 Months- Gathered information systematically to enhance project insights.
- Conducted market research to identify consumer trends and preferences.
- Captured client responses with precision.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM systems to track interactions, ensuring accurate documentation of customer communications.
Supervisor
2 Years 11 Months- Investigated customer problems and implemented solutions to enhance customer satisfaction.
- Handle major incidents that cannot be resolved by wellness advisors.
- Managed major incidents escalated by wellness advisors to ensure timely resolution.
- Trained advisors on effective communication strategies for phone interactions and written correspondence.
- Communicate with customers via phone, email, or letter.
Education
Associate of Applied Business - Business
Skills
Customer transaction processing
Payment processing
Customer service
Customer support
Sales techniques
Sales floor management
Store operations
Inventory management
Staff training
Work ethic and integrity
Patience and empathy
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Croakers Spot
07.2026 - CurrentRead More
Call Center Agent
Dynata
08.2022 - 02.2025Read More
Supervisor
Massage Envy
01.2021 - 12.2023Read More
Retail Supervisor/Manager
Copious Closet
01.2018 - CurrentRead More
Clark Atlanta University
Associate of Applied Business from Business
Read More