Kenya Powell
Milwaukee,WI
Summary
Healthcare operations expert with a solid foundation in managing residential care environments and food service. Comprehensive knowledge in budgeting, inventory management, and compliance with health regulations supports efficient service delivery. Strong focus on team leadership and resident engagement drives satisfaction and quality in care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
House Manager
Soul Nurturing Care Center
Milwaukee, WI
12.2023 - Current
- Manage daily operations of a residential group home serving residents with varying care needs.
- Schedule and supervise caregivers and home health aides to ensure appropriate staffing coverage.
- Develop meal plans and coordinate food preparation based on resident dietary requirements and preferences.
- Collaborated with healthcare providers, families, and staff to effectively meet resident needs.
- Monitor inventory levels and ensure timely restocking of food and household supplies.
- Tracked expenditures and implemented cost-saving measures while ensuring quality services.
- Ensure compliance with food safety, sanitation, infection control, and state regulatory requirements.
Intake Specialist I
Rogers Behavioral Health
Milwaukee, WI
06.2023 - 12.2024
- Coordinated admissions and intake services for behavioral health patients, ensuring smooth transitions into care.
- Registered patients and verified insurance eligibility and benefits.
- Collaborated with clinical and administrative teams to ensure efficient patient placement and service delivery.
- Educated patients and family members on treatment programs and services, enhancing understanding and engagement in care.
- Maintained accurate documentation to support compliance and delivered exceptional customer service.
Mental Health Technician / Personal Care Assistant
Rogers Behavioral Health
West Allis, WI
10.2022 - 06.2023
- Obtained and documented vital signs and patient observations to support accurate assessments.
- Provided direct support to patients in a behavioral health setting.
- Assisted patients in achieving treatment goals and maintaining daily routines, promoting overall well-being.
- Collaborated with treatment teams to ensure continuity of care.
- Documented patient behaviors, interventions, and outcomes to inform treatment planning and enhance care delivery.
Resident Care Assistant
St. Anne’s Salvatorian Campus
Milwaukee, WI
02.2022 - 10.2022
- Supported residents in activities of daily living and personal care to enhance comfort and well-being.
- Supported resident mobility, exercise programs, and nutritional needs.
- Observed and documented changes in resident conditions.
- Ensured a clean, safe, and supportive environment to promote resident health and safety.
- Administered medications according to established procedures.
Special Education Paraprofessional / Parent Coordinator
Milwaukee Public Schools
Milwaukee, WI
08.2019 - 10.2022
- Facilitated learning for students with special needs by providing tailored support in educational settings.
- Fostered collaboration among students, families, and educators to enhance communication and support.
- Managed inventory and coordinated supply orders to ensure resources were readily available for educational activities.
- Provided support for daily school operations and managed various office functions.
Caregiver / Home Health Aide
Private Client
Milwaukee, WI
04.2005 - 08.2019
- Provided compassionate in-home care and assistance with activities of daily living.
- Facilitated client independence and enhanced overall quality of life through tailored support.
- Assisted with medication reminders and monitored client well-being.
- Documented and communicated changes in physical, emotional, and behavioral conditions to optimize care.
- Prepared nutritious meals and ensured clean, safe living environments.
Education
Medical Assisting Coursework -
Bryant & Stratton College
Milwaukee, WI01-2012
High School Diploma / GED -
Milwaukee Lutheran High School
Milwaukee, WISkills
- Healthcare Management
- Resident Satisfaction
- Health & Safety Compliance
- Regulatory Compliance
- Quality Assurance
- Food Service Management
- Food Purchasing & Ordering
- Budget Management
- Cost Control
- Inventory Control
- Menu Planning
- Vendor Coordination
- Inventory Tracking Systems
- Scheduling Software
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Workspace
- Epic
- Cerner
- Staff supervision
- Staff training
- Team Leadership
- Customer Service Excellence
- Office software
Certification
- Community-Based Residential Facility (CBRF) Certification
- Special Education Paraprofessional License
- Special Education Certification
- CPI (Crisis Prevention Intervention) Certification
- Basic Life Support (BLS) Certification
- First Aid Certification
- AED Certification
- Fire Safety Certification
- Commercial Driver's License (CDL)
- Passenger Endorsement
- Air Brake Endorsement
- DOT Physical Certification
- Valid Driver's License
Timeline
House Manager
Soul Nurturing Care Center
12.2023 - Current
Intake Specialist I
Rogers Behavioral Health
06.2023 - 12.2024
Mental Health Technician / Personal Care Assistant
Rogers Behavioral Health
10.2022 - 06.2023
Resident Care Assistant
St. Anne’s Salvatorian Campus
02.2022 - 10.2022
Special Education Paraprofessional / Parent Coordinator
Milwaukee Public Schools
08.2019 - 10.2022
Caregiver / Home Health Aide
Private Client
04.2005 - 08.2019
Medical Assisting Coursework -
Bryant & Stratton College
High School Diploma / GED -
Milwaukee Lutheran High School