KENYA RANDALL
Hillsborough,NJ
Summary
Friendly Help Desk Technician with 10 years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communication even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
19
19
years of professional experience
Work History
IT Support Technician
RIDER UNIVERSITY
- Responsible for daily end user support requests for on-site and remote users
- Ability to setup, configure and roll-out of hardware and software as needed
- Maintain IT inventory to assist in the deployment/retirement of hardware and software
Media Support Specialist
11.2019 - Current
- Maintain operational condition of media hardware and software
- Deliver, retrieve, and coordinates usage instructions on equipment
- Perform routine maintenance procedures and repairs
- Contribute research for equipment acquisitions and vendor selection and processing
- Transport equipment to and from repair/maintenance vendor
- Maintain stock and inventory of all technical and miscellaneous supplies
- Perform video and audio editing
- Contribute to all aspects of production activities for major video, audio, and broadcast projects
- Maintain tape archives, supplies and copyright files
- Facilitate or assist with video conferencing, audio conferencing, and CATV recorded broadcasts.
Audio Technician
PRINCETON MEADOW CHURCH EVENT CENTER
06.2016 - 12.2019
- Set up all audio and visual equipment for large scheduled concerts and sports events
- Worked with Sound Technicians for testing of sound and microphones
- Performed system troubleshooting repair and adjustment
- Set up lighting shows with multiple lasers and video screens
- Worked with bands to achieve desired results
- Managed complex daily operations of the church and the event center, while supporting the Senior Pastor
- Maintained confidentiality while dealing with sensitive proprietary information in a discreet and professional manner
- Utilized extensive prior experience to act as a liaison and perform scheduling duties, maintenance for church and event center.
Overnight Manager
WEIS GROCERY
08.2014 - 06.2016
- Maintained inventory levels, managed vendors, oversaw merchandising, and supervised assistant managers and business services team
- Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere Scheduling daily job assignments of store workers and observing the same and maintaining optimum stock levels for all products.
Dock Coordinator
GAF, GENCO
07.2011 - 06.2014
- Responsible for loading merchandise to its correct locations
- Promoted to Data Entry Clerk tasked with ensuring correct data input from documents received from other operating hubs in the U.S
- Prioritized activities in using limited resources and organized files and records for quick retrieval.
Audio Visual Technician
ECD AUDIO
04.2004 - 01.2009
- Managed set-up maintenance and repair of audio-visual equipment
- Collaborated with event organizers to design sound and lighting effects
- Performed troubleshooting as needed
- Completed complex installations
- Worked equipment during events when required to do so
- Set up all video equipment and maintained functionality.
Education
ZPad Programming, Source IR Emitter Connections, Via! Tools Programming Certificate -
Elan University
Associate of Science - Information Technology
DeVry University
12.2012
Associate of Arts - Source IR Emitter
Connection
03.2004
Skills
- Extensive knowledge of lighting systems audio and video components
- Good ability to set up all equipment for scheduled live events
- Excellent troubleshooting service and repair skills
- Able to work independently under little supervision
- Strong technical abilities
- Great understanding of Microphone systems
- Audio testing abilities
- Experienced setting up simple to complex arrangements
- Highly detail-focused
- Audio & Video Specialization
- Lighting
- Sound troubleshooting
- Supervision
- Facility management
- Test program management
- Troubleshooting Network Issues
- Diagnose Faults
- Collaborative Team Player
- Hardware Repair
- Computer System Diagnostics Software
- Configuring Devices
- Technical Support and Assistance
- Microsoft Windows and Office
- Voice and Data Service Migration
- Software and Hardware Issues
- Friendly and Patient
- Software Evaluation
- Hardware Evaluation
- Program Installations
- Technical Installations
Timeline
Media Support Specialist
11.2019 - Current
Audio Technician
PRINCETON MEADOW CHURCH EVENT CENTER
06.2016 - 12.2019
Overnight Manager
WEIS GROCERY
08.2014 - 06.2016
Dock Coordinator
GAF, GENCO
07.2011 - 06.2014
Audio Visual Technician
ECD AUDIO
04.2004 - 01.2009
IT Support Technician
RIDER UNIVERSITY
ZPad Programming, Source IR Emitter Connections, Via! Tools Programming Certificate -
Elan University
Associate of Science - Information Technology
DeVry University
Associate of Arts - Source IR Emitter
Connection
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