Kenya Riley
Summary
Organized and detail-oriented worker with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills. Self-motivated working professional offering quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive, friendly, and committed to reaching business goals.
Overview
7
7
years of professional experience
Work History
Debt Collector
Medical Data Systems Inc
Gadsden, AL
01.2023 - 02.2024
- Hours per week: 40
- Initiate contact with delinquent accounts to recover outstanding debt
- Maintain meticulous and current records of interactions and debt collection activities
- Ability to educate debtors to technology and share importance of resolving balance online
- Identifying fraud and preventing any scams
- Follow specific procedures and policies
Front Desk Receptionist
UAB Student Health and Wellness Center
Birmingham, AL
12.2020 - 12.2022
- Hours per week: 30
- Checked patients in and out ensuring the accuracy of their information
- Input patient data, scheduled appointment, and billed insurance
- Cash handling by taking copayments
- Worked with others to meet the needs of patients
Customer Service Representative
Frios Gourmet
Gadsden , AL
07.2017 - 08.2019
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Kept records, calendar, and company information accessible
- Focusing on customer service with the ability to handle complex transactions
- Developed sales campaign and made calls to potential customers
- Built strong working knowledge of the company procedures and protocols
Education
Bachelor of Science - Public Health
University of Alabama At Birmingham
Birmingham, ALSkills
- Account Management
- Client Relations
- Accounting Systems
- Strategic Planning
- Data Verification
- Problem-Solving
- Qualitative Observation
- Cash Handling
Timeline
Debt Collector
Medical Data Systems Inc
01.2023 - 02.2024
Front Desk Receptionist
UAB Student Health and Wellness Center
12.2020 - 12.2022
Customer Service Representative
Frios Gourmet
07.2017 - 08.2019
Bachelor of Science - Public Health
University of Alabama At Birmingham
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