Kenya Silas
Englewood,NJ
Summary
Motivated administrative professional with a background in member service, data management, and communications. Experienced in Salesforce CRM, Excel reporting, and cross-functional support through roles in higher education and corporate settings. Known for organization, attention to detail, and clear stakeholder communication. Seeking to advance analytical and technical skills through graduate study in Business Analytics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Support Staff Member
Health Professionals & Allied Employees
Emerson, New Jersey
01.2023 - Current
- Process incoming membership applications using Salesforce, ensuring efficient and accurate data management.
- Enter and maintain data in Microsoft Excel and Salesforce to support reporting and organizational tracking.
- Organize and manage filing systems for both physical and electronic documents, safeguarding confidentiality.
- Communicate with members and internal staff via phone and email to ensure timely, professional correspondence.
Flooring Associate
The Home Depot Inc
Paramus, New Jersey
06.2019 - 09.2021
- Assisted customers in selecting appropriate flooring materials, blinds, shades, and styles.
- Operated cutting machines to accurately size flooring products for installations.
- Maintained cleanliness and organization of the showroom and stock areas.
- Processed customer orders and managed inventory levels effectively.
- Displayed excellent communication skills when interacting with customers and colleagues.
Student Assistant
Kean University
Union, New Jersey
09.2018 - 03.2020
- Entered and maintained student records using university software systems with accuracy and attention to detail.
- Monitored office inventory, and coordinated supply orders to support daily operations.
- Handled incoming calls and directed inquiries to appropriate departments, ensuring prompt service.
Education
Bachelor of Arts - Music
Kean University
Union, NJ05-2021
Skills
- Microsoft Excel (data entry, formulas, formatting)
- Salesforce CRM
- Filing systems coordination (digital and physical)
- Report generation
- Customer service and stakeholder communication
- Team collaboration and cross-functional support
Certification
- Hootsuite Certification
Accomplishments
- Lambda Alpha Sigma Honors Society (2021)
- EEO Honor Society (2021)
- OSHE/EOF Academic Achievement Award (2021)
Affiliations
- Leadership Institute (2017-2021)
- Cougar Volunteers (2017-2021)
- Kean University EOF Program (2017-2021)
- National Society of Leadership & Success (2019-2021)
Timeline
Administrative Support Staff Member
Health Professionals & Allied Employees
01.2023 - Current
Flooring Associate
The Home Depot Inc
06.2019 - 09.2021
Student Assistant
Kean University
09.2018 - 03.2020
Bachelor of Arts - Music
Kean University
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